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Deskside Support Engineer Apprentice

  • Location: Daventry
  • Salary: 9262
  • Level: 2
13/09/2019 QA integration Daventry NN11 8NT

Deskside Support Engineer Apprentice

  • Sector: i t telecoms
  • Location: Daventry
  • Salary: 9262
  • Level: 2
Deskside Support Engineer Apprentice
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Employer description:  

FDS specialises in identifying the customer’s specific needs and creating a cost effective robust solution to meet their requirements, ranging from field and fixed site delivery solutions through to technical services and application support. 

FDS has an enviable reputation for delivering outstanding IT support services which we deliver through a committed, focused and well trained workforce, through investment in training and technology FDS ensures its staff are experienced in delivering customer specific services. 

This broad range of skills coupled with an agile workforce creates an environment which encourages staff to identify opportunities for innovation and service improvement both locally and throughout EMEA to enable FDS to remain at the forefront of delivery solutions. 

FDS aligns DXC’s values to its employees and customers.

Job overview:

We are looking for Modern Apprentice who is enthusiastic with a genuine interest in solving peoples IT issues and empathetic to customer needs and requirements.

The successful candidate will be someone who can blend first rate customer service skills with hands on IT support. Responsibilities will include providing end user workplace support through a mixture or remote tools, telephone assistance and deskside support. Take ownership and management of tickets, including responsibility for the resolution and timely functional escalation within contracted SLA’s.

The role is based on client site

Main role and responsibilities:

  • Working well in a team
  • Will methodically work through issues
  • Will deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills
  • Achieve high levels of customer satisfaction
  • Work within challenging SLA’s
  • Structured Training and support that you’ll need to develop an excellent career
  • Process knowledge articles and working instructions
  • Valuable hands-on expertise
  • Comply with Company Procedures.
  • Comply with Company Health & Safety Regulations
  • Always seen to be helpful when dealing with clients and within the team, and display professionalism and patience when offering advice and support
  • Be comfortable completing a certain amount of administration that includes updates in Service Now and AVS
  • There may be an occasional requirement to backfill/assist on other local sites. 

Desired skills:

  • Will lead the way in Demonstrating the Intricacies of a Professional Attitude
  • Excellent Communication Skills and Telephone manner to all levels
  • Working knowledge of Microsoft Windows 7, Windows 10 Office 2016, Office 365
  • Knowledge of IOS devices (Apple iPhone, iPads and Mac’s would be advantageous)
  • Good Communication Skills
  • Personal Learning and Thinking Skills 

Desired qualifications:

  • Functional Skills in English
  • Functional Skills in Maths
  • Functional Skills in ICT
  • Self-Starter, able to work Proactively whilst unattended, Punctual, Reliable and Conscientious 

Working week:

Hours of work are between 8:00am – 4:00pm (30 minutes lunch break) 

Benefits of Completing the Course: 

  • Clear and defined career path 

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. 

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