Dovetail Tech Support – Apprentice IT Technician
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A new and unique opportunity has arisen to join Dovetail as an Apprentice IT Support Technician, if you are bright and technically minded then this could be the perfect role for you! Are you interested in working in and supporting businesses in the Media and Creative Sectors? Dovetail is the place for you.
Total hours per week: 37.50
Possible start date
15 Jan 2018
20 Oct 2017
Advanced Level Apprenticeship
Working closely under the supervision of a senior IT Support Professional, the successful candidates will: –
Support and monitor Clients’ existing IT infrastructure
Managing client service requests and ensuring support tickets are up to date with case status
Providing updates to team/clients as appropriate to ensure everyone is kept informed
Client facing for all technical issues and responsible for documenting and implementing solutions, and or procedural changes
For issues within their scope of knowledge, provide a solution to the client or carry out a fix
For issues outside their scope, escalate as appropriate to senior colleagues, liaising with them and the client to identify issues and provide interim solutions or workarounds
Building, maintaining and configuring workstations and servers to the corporate standard
Being prepared to backfill the team where practical and supporting the daily activities of the team where appropriate
Assisting and supporting software deployments when required
Preparation and provision of mobile devices
Provide on-site and remote (helpdesk) support to clients working on both Macs and PCs
Support Operating Systems (Mac OSX and Windows), Adobe Creative Cloud, Office365, Paprika, Egnyte as well as other client software packages.
Support iOS and Android mobile phone platforms.
Provide non-specialist support for Printers, Servers, Networking, Wi-Fi Access Points.
Learn and Use Remote Management and Maintenance Software
Requirements and prospects
Demonstrates good interpersonal skills
Able to manage their own workload and prioritise in line with business requirements
Constructive, creative and enabling approach to problem solving and learning
Committed to working in a pressurised environment and providing a fast pace, client focused service
Able to work as part of a team, interacting effectively, sharing knowledge and developing a good rapport with colleagues quickly
Committed to a continued improvement in both service and system improvements
Maintains and encourages a professional approach always
Actively creates an environment of high performance, encouraging innovation, and constructive challenge to deliver improvements
Sets a high standard of performance for team
Gives regular and constructive feedback to team members
Encourages and supports their team to suggest new ideas
Is positive about change and supports their team through change
Encourages and supports others to consider different methods and approaches to continually improve performance
Building productive relationships, fully understanding internal and external requirements and exceeding expectations.
Strives to exceed client expectations
Keeps abreast of changes in their own department and the wider Company
Delivers on commitments to clients
Consistently treats other people with respect and is a role model
Is recognised as being consistently open, direct and truthful
Has the courage and confidence to make ambitious, or difficult decisions
keen to start an exciting career in technology.
Ongoing employment at this or another company or progress onto a higher level qualification.
Things to consider
Please list ALL qualifications you currently hold (or are awaiting results for) accurately and comprehensively, including subject name and level as appears on certification. If – after being offered a position – you are found to have deliberately omitted or inaccurately listed qualifications that make you ineligible for the apprenticeship (e.g. previous training in the same modules) you will be in breach of your contract with Creative Pioneers2 and we reserve the right to either re-advertise the role or offer to an alternative candidate.
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