14/11/2018 Airbus Bristol BS99 7AR

Engineering Internship – Customer Services and Support 10415775

  • Sector: customer service, engineering, graduate opportunities
  • Location: Bristol
Engineering Internship – Customer Services and Support 10415775

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Airbus is a global leader in aeronautics, space and related services. In 2017, it generated revenues of € 67 billion and employed a workforce of around 130,000. Airbus offers the most comprehensive range of passenger airliners from 100 to more than 600 seats. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as Europe’s number one space enterprise and the world’s second largest space business. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide.

Our people work with passion and determination to make the world a more connected, safer and smarter place. Taking pride in our work, we draw on each other’s expertise and experience to achieve excellence. Our diversity and teamwork culture propel us to accomplish the extraordinary – on the ground, in the sky and in space.

Description of the job
Start date: 1st July 2019

Duration: 12 Months

The maintenance engineer specialists have regular contact with the airlines and aviation authorities worldwide. These specialists answer technical customer queries to support our customer airline fleets.

In this role you will manage customer queries from operators, which involves producing and presenting technical documents to the airline and authorities. You will also investigate the role and requirements applicable to maintenance programmes engineering for Landing Gear, Structures and Systems.

To review and optimise the maintenance programs for Fuel systems, Wing structure and Landing Gear according to design changes, regulation changes and in service experience feedback using Maintenance Steering Group (MSG-3) industry standards and data analysis tools.

To present those outputs by interfacing directly to Aviation Authorities and Customers by attending Maintenance Working Groups and Industry Steering Committees and Contribute to projects that enhance the maintenance program for the customer support services sector.

To establish and deliver (for all Airbus commercial aircraft programmes) timely and consistent solutions to the daily queries raised by the Airline customers.

To ensure regular revisions of the Maintenance program, specifically Provide support for Direct Maintenance Costs reductions.

To support operators for any maintenance program related matter.

Tasks & accountabilities
Learn how Airbus maintenance and engineering programs operate within the Airbus organisation.
Work directly with the maintenance engineering specialists on a variety of projects concerning maintenance of Landing Gear, Fuel Systems and Wing Structure.
Develop an understanding of aircraft maintenance and the relationships with the aviation regulations.
Understand the challenges of meeting customer requirements via answering queries.

Undertake project activities – looking at future development projects.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Required skills
You must be an undergraduate for the whole duration of the placement, studying towards an engineering degree, preferably in
Aerospace/Aeronautical, Mechanical Engineering or Data Analytics.


An understanding of aircraft systems and structure
Competent user of the basic Microsoft Office programmes
Excellent Interpersonal skills

Basic knowledge of MSG3 would be an advantage

COUNTRY     United Kingdom

LOCATION    Bristol & FiltonDIVISIONAirbus (Commercial Aircraft), Airbus (Corporate Functions)

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