07/09/2018 QA integration Wokingham RG41 5RB

Facilities Service Desk Operator Apprentice – Wokingham (RG41) – 16217

  • Sector: business, business admin law
  • Location: Wokingham
  • Salary: 17992
  • Level: 1
Facilities Service Desk Operator Apprentice – Wokingham (RG41) – 16217

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Employer Description

Our client is looking for a new Finance Admin Apprentice to support the Finance Controller in an expanding finance function

The Company was established in 2009 and is a start-up business. The ambition is to establish a premier service business with a turnover exceeding £50m per annum and employing over 100 people within the next 5 years. The company has just completed its 3rd year with results exceeding the business plan. It enters the 4th year with a turnover approaching £10million per annum.

The purpose of the Company is to provide infrastructure services to the private sector, notably:

  • Facilities Services
  • Information Technology and Communication Services
  • Property Services
  • Energy Management

Job overview / purpose

To be part of a small team providing a Facilities Service Desk for all FISco Clients, across their UK estates. This involves direct telephone and email contact with the Customers and suppliers, who will be located in a number of sites throughout the country.

Key responsibilities:

  • Assist the Service Desk Manager with reactive requests, quotes and scheduled tasks
  • To take calls and emails from Customers, the staff occupying the buildings, being both helpful and polite
  • Utilise the CIMS (Computer Information Management System) software application and any other systems/applications deemed necessary to carry out the requirements of the job
  • Instruct suppliers to carry out work and monitor and manage them for event closure details
  • Update supplier contact details for each event as appropriate
  • Assist upkeep of supplier compliance/service records/certificates and allocation to CIMS
  • Ensure building and contact information in CIMS is kept up to date and relevant
  • Other ad-hoc duties, as required by the Service Desk Manager, e.g. cover for delayed tasks due to holidays and sick leave

Desired qualities

Experience (Desirable)

  • Telephone operation in a business environment
  • Worked in a support services team environment or for a service company
  • May have worked in a call centre environment
  • Have a background in Facilities Management or Support Services


  • Excellent phone manner (familiar with computer based telephony systems)
  • Highly Customer focused
  • Can do” attitude


  • Self-motivating and enthusiastic team player.
  • Flexible and hard working.
  • Willing to be involved in all aspects of the business.
  • Innovative and imaginative.
  • As a team player will contribute to team building and succession planning. Ambitious, willing to grow and develop with the business

Desired qualification

5 GCSEs (graded A* to C or 9 to 5) or equivalent including English/ Maths.


A good general education.

Working week


Monday to Friday


£18,000 per annum

Important Information

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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