27/10/2015 Intequal Chichester

Field Support Engineer (Apprenticeship) – Chichester LSAIT – Chiches – PO19

  • Sector: i t telecoms
  • Location: Chichester
  • Reference: LSAIT – Chiches – PO19
Field Support Engineer (Apprenticeship) – Chichester

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Salary: £7,800 per annum (£150 weekly)

The Client:

Our client provides a quality, reliable and friendly service for small businesses in West Sussex.  They offer IT support, computer and server support and their team of experts deliver a top notch service.

The Role:

This role will be responsible for IT support to a wide variety of clients offering excellent support remotely and in person. This role will require travel in and around Chichester.

Dealing with IT support requests from our small to medium sized customer base
Assessing and resolving any issues, remotely where possible (via Teamviewer) and the ability to determine if an on-site visit is required
Ability to clearly explain issues and solutions to both technical and non-technical individuals
Undertaking installations, troubleshooting and upgrading servers and PC’s
Promoting our services to existing clients and providing accurate and attractive quotes to new clients
Researching and creating new areas for the business

The Person:

A good knowledge of Microsoft operating systems, networking, security issues, hardware and software
Good  problem solving skills
Technically inquisitive, with a pro-active approach and desire to learn any areas emerging technology
Methodical and organised approach
Comfortable in a professional environment and dealing directly with clients
Strong communication skills
Customer focused
Flexible attitude and professional approach

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