04/09/2018 lifetime LEEDS LS1 8TL

Front Office Reception Apprentice VAC-37487

  • Sector: hospitality travel
  • Location: LEEDS
  • Salary: 12272
  • Level: 2
  • Reference: VAC-37487
Front Office Reception Apprentice

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Tasks, Duties and Responsibilities
• Welcomes guests to the hotel
• Is available to register, process, and greet guests promptly
• Checks out guests, addressing questions or problems pertaining to their bill
• Organises additional requests for the guest e.g. taxis, flowers etc
• Stays current with developments in the hotel by reviewing the handover diary each shift; updates dairy for next shift
• Follows-up and verifies arrivals by updating registration cards in regards to guest details and method of payment
• Allocates rooms and issues appropriate keys
• Is aware, at all times, of current room status and room availability
• Ensures that guest mail and messages are delivered promptly
• Communicates effectively with guests, colleagues, and supervisors
• Ensures all guests establish credit upon check-in
• Posts correct charges, with supporting documents to include the Pay Master Account
• Monitors guest accounts to ensure adherence to hotel credit limits to include advance deposits
• Analyses credit check report daily and take appropriate action
• Checks the daily arrival list, conference guest list and VIP list and informs appropriate individuals on returning guests, VIP’s and special guests
• Adjusts room rates and guest rooms if approved by Front Office Manager or Revenue Manager
• Handles incoming guest room reservations to the company standard
• Utilises yield management to maximise room revenue
• Analyses the rate check report to ensure proper room rate and revenue control
• Increases hotel revenue by promoting food and beverage alternatives within the hotel

Location: LEEDS

Position Type: Apprenticeship

Sector: Hospitality

Working Week : 40 hours spread across multiple shifts including evenings and weekends

Weekly Wage : £236.00

Application Deadline: 15-10-2018

Possible Start Date : 22-10-2018

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