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Front Office Reception Apprentice – Crowne Plaza – Marlow

  • Location: Marlow
  • Salary: 9828
  • Level: 2
  • Reference: VAC-38095
10/09/2018 lifetime Marlow SL7 1GJ

Front Office Reception Apprentice – Crowne Plaza – Marlow VAC-38095

  • Sector: hospitality travel
  • Location: Marlow
  • Salary: 9828
  • Level: 2
  • Reference: VAC-38095
Front Office Reception Apprentice – Crowne Plaza – Marlow
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When looking for luxury hotels in Marlow, Buckinghamshire, look no further than Crowne Plaza Marlow. The stunning lakeside location of our hotel in Marlow, set in 5 acres of beautiful countryside, makes it an ideally placed conference destination, within easy reach of the M4, M40 and M25 motorways, Maidenhead, High Wycombe and the Heathrow Airport, as well as a spectacular wedding and events venue.

Glaze Restaurant, with stunning lakeside views, offering a seasonal British menu or enjoy our agua café & bar, the perfect place to relax and unwind with the stylish conservatory, outdoor terrace and sports screen.

Tasks, Duties and Responsibilities
• Welcomes guests to the hotel
• Is available to register, process, and greet guests promptly
• Checks out guests, addressing questions or problems pertaining to their bill
• Organises additional requests for the guest e.g. taxis, flowers etc
• Stays current with developments in the hotel by reviewing the handover diary each shift; updates dairy for next shift
• Follows-up and verifies arrivals by updating registration cards in regards to guest details and method of payment
• Allocates rooms and issues appropriate keys
• Is aware, at all times, of current room status and room availability
• Ensures that guest mail and messages are delivered promptly
• Communicates effectively with guests, colleagues, and supervisors
• Ensures all guests establish credit upon check-in
• Posts correct charges, with supporting documents to include the Pay Master Account
• Checks the daily arrival list, conference guest list and VIP list and informs appropriate individuals on returning guests, VIP’s and special guests
• Adjusts room rates and guest rooms if approved by Front Office Manager or Revenue Manager
• Handles incoming guest room reservations to the company standard
• Utilises yield management to maximise room revenue
• Increases hotel revenue by promoting food and beverage alternatives within the hotel

Location: Marlow

Position Type: Apprenticeship

Sector: Hospitality

Working Week : 30 hours spread across multiple shifts including evenings and weekends

Weekly Wage : £189.00

Application Deadline: 22-10-2018

Possible Start Date : 29-10-2018

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