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Helpdesk Apprentice

  • Location: London
  • Salary: 10400
  • Level: 3
  • Reference: VAC-00169
13/02/2019 Intequal London WC2N 6AB

Helpdesk Apprentice VAC-00169

  • Sector: i t telecoms
  • Location: London
  • Salary: 10400
  • Level: 3
  • Reference: VAC-00169
Helpdesk Apprentice
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Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Helpdesk Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.

Job Role
We are looking to recruit an IT Helpdesk Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
As a Microsoft Infrastructure Technician Apprentice your main roles and responsibilities will include:
1) Answering customer support calls in a ‘first voice they hear’ capacity.
2) Resolving low level fixes with a view to resolving more complex issues as experience and knowledge increases
3) Liaising with senior engineers to resolve fixes and see them through to completion
4) Checking daily back-ups
5) Helping with the roll-out and installation of new IT systems and hardware when required
6) Visiting client sites with engineers sometimes.

Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT sector.

About the Company
Our client is a provider of Cloud-based unified communications. Established in 2016, they aim to bring private cloud solutions to the mid-market, changing the way businesses communicate with their clients, colleagues and suppliers and making their teams more productive. They can help apply the same model to IT maintenance and upgrade services too.

Location: London

Position Type: Apprenticeship

Sector: Information and Communication Technology (ICT)

Working Week: Monday to Friday, 8.30am – 5.30pm

Weekly Wage: £200.00

Application Deadline: 01-03-2019

Possible Start Date: 11-03-2019

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