IT Helpdesk (Microsoft IT Apprenticeship) – West Malling ITHelp - WMall

  • Sector: i t telecoms
  • Location: West Malling
  • Reference: ITHelp - WMall
IT Helpdesk  (Microsoft IT Apprenticeship) – West Malling

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Company – ITSkillsman
Salary — £10,500 per annum
Location – West Malling, Kent – ME19 5AA
No. Positions – 1
Duration – 1 Year apprenticeship
Work Type Apprenticeship
Industry Sector Computing and IT

Job Description TEXT:

1st Line Support IT Helpdesk Technician: Dealing directly with customers by phone, largely using remote control and monitoring software, engaging with 1st line support instances and escalating to 2nd and 3rd-line as appropriate. You will work towards Microsoft Certifications.

You will be involved in:
• Helpdesk support
• PC/Server Builds
• Periodic Server restore checks
• Client Patch Management
• Occasional Field work assisting a Senior Technician

The Helpdesk is the central point of the IT Support operations; it determines scheduled actions that need to be undertaken as well as receiving enquiries and alerts from users and automated monitoring systems. All incidents need to be logged and dealt with or escalated according to severity and circumstance.

You will be mentored and become an integral productive member of the 1st line response team.

You will be:
• Highly Motivated
• Eager
• Positive engagement with customers
• Trustworthy and Reliable
• Qualified with a minimum of 5 GCSEs (grade C and above) including English and Maths
Summary Job Description

Looking for a rewarding and successful career in IT? What better way to start than with a Microsoft IT Apprenticeship? Your dream job could be just around the corner!

An exciting Microsoft IT Apprenticeship opportunity has arisen with a well-established forward thinking IT Consultancy based in West Malling for an enthusiastic person (aged 16-18 to meet government criteria) to join their growing team.

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