Hilton – Reservations Sales Executive Apprentice – Birmingham Metropole VAC-51473
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Hospitality giant, Hilton, is looking for a motivated, passionate individual to join their team as a Reservations Apprentice. A highly sought after role, as well as having the opportunity to be mentored by Hilton’s experienced Reservations staff, you’ll also receive on-the-job training working towards a nationally recognised Level 2 Standard in Reservations.
Scope and General Purpose of job
As a Reservation Apprentice you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Apprentice is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs.
Main Duties and Responsibilities
A Reservations Apprentice will learn and demonstrate the following tasks to the highest standards:
• Convert, quickly, inquiries into contracted business
o Respond, positively, to sales inquiries to develop future sales leads
o Identify sales leads, as appropriate
o Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest’s expectation
o Provide prompt and efficient service while maintaining the hotels brand standards
• Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
• Arrange and carry out Hotel show rounds
• Act in accordance with fire, health and safety regulations and follow the correct procedures when required
To comply with all relevant legislation:
Health and Safety at Work Act 1974
Fire Precautions Act 1973
Hygiene Regulations Amended 1990
What are the benefits?
Your benefits will include a competitive apprentice salary and holiday entitlement. As an employee you will have access to further discounts on products and services offered by Hilton and its partners.
What are we looking for?
Reservations Apprentices serving Hilton hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should possess the following attributes:
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Highly presentable
• Competent level of IT proficiency
Position Type: Apprenticeship
Working Week : 39 hours spread across multiple shifts including weekends
Weekly Wage : £300.30
Application Deadline: 13-02-2020
Possible Start Date : 20-02-2020
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