ICT Technician Apprentice VAC001382577
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Estio Training have an exciting new opportunity for an ICT Technician supporting both Piper Hill and Pioneer House schools.
£147.00 – £274.05
Monday-Friday, shifts TBC.
Total hours per week: 35.00
Possible start date
28 Aug 2018
Advanced Level Apprenticeship
The Prospere Learning Trust seeks to appoint an enthusiastic and motivated ICT Technician Apprentice with exceptional interpersonal skills to work flexibly across the trust.
The successful applicant will work alongside the ICT Infrastructure Team providing a comprehensive and responsive technical support service across each school within the Trust. You will be initially designated to a lead site for which you will provide an efficient and customer focused IT support service.
All their sites are currently based in South Manchester. You will have an interest and knowledge in IT, with a keenness to learn and develop through your apprenticeship training and under the expert guidance of an ICT Infrastructure Managers.
Your duties and responsibilities in this role will consist of:
Being responsible for maintaining local ICT infrastructure and supporting all aspects of teaching and learning, operational requirements and administrative support, across each school and the Trust
Working alongside the Infrastructure Team in the provision and management of a comprehensive and responsive technical support service for local ICT services and facilities by assisting users, overseeing the administration of accounts and managing associated equipment
Supporting the development of technology for teaching, learning, communication and administrative functions
Working collaboratively with all staff and parents/carers in order to support student well-being and promote the values of the Trust and each school
Assisting the ICT Infrastructure Team to provide ICT support to assigned sites across the Prospere Learning Trust
Under the direction of an ICT Infrastructure Manager, supporting the installation, maintenance, availability and security of the schools network, hardware and software.
Monitoring and responding to all tickets which are logged via the helpdesk across relevant sites. Initially resolving tickets with guidance from the ICT Infrastructure Manager(s) but ultimately progressing to working independently and escalating only more complex tickets to the ICT Infrastructure Manager(s)
Ensuring classroom IT is maintained and ready to be used; this includes projector maintenance/configuration, interactive whiteboard connectivity and audio
Managing and Assisting as necessary in the setup of audio visual equipment, as needed in assemblies, school performances, etc.
Demonstrating and/or setting up IT, media equipment and facilities as required by the school
Maintenance of staff devices, ensuring both software and hardware are working so lessons can be delivered
Maintenance of student devices. This will require termly checks on the iPad/laptop trolleys and ICT suites to ensure they fully function for students to use
Ownership and maintenance of key day to day services, including but not limited to: managed print hardware (paper/toner stocks and fault fixes) and software (PaperCut), access control (Inventry/Synel), WiFi guest access, CCTV systems, telephone systems
Managing and monitoring the schools e-safety/filtering software (Impero, LanSchool, Smoothwall), including checking and adding/removing websites from relevant staff/student filters
Ensuring new and existing accounts are working within the school’s local network
Being able to re-image any device using the school’s reimaging solution
Arranging the collection and delivery of repairable items
Keeping an accurate and up to date asset register, and arranging for disposal of equipment as per WEEE and school procedures/policies
Supporting the staff in low level training which will help their knowledge and use of IT within the school, including Cloud services such as Office 365 and Google Classroom
Acting accordingly and responding quickly to any abuse to the IT infrastructure
Providing cover/additional support at non-primary locations within the Trust as directed by the ICT Infrastructure Director
Participating in training and other learning activities and performance development as required
Requirements and prospects
Knowledge of current Microsoft Windows and Apple client operating systems
Basic understanding of computer network fundamentals and computer components
Experience and knowledge with Microsoft Office
Ability to communicate effectively with all stakeholders
Good analytical and problem solving skills
Proactive and keen learner, with a willingness to undertake further training and professional development
Ability to prioritise workload and operate without direct supervision
Enthusiastic and motivated
Excellent interpersonal skills
Exceptional customer service orientation
Self-motivation and personal drive to complete tasks to the required timescales and quality standards
The flexibility to adapt to changing workloads demands and new school challenges
Personal commitment to ensure services are equally accessible and appropriate to the diverse needs of the service users
Personal commitment to continuous self-development
5 GCSEs (or equivalent) grades A*-C/9-4 including English Language and Maths.
The role offers long term security and the opportunity to progress into a permanent position.
About the employer
The Prospere Learning Trust is a multi-academy trust based in Manchester. The Trust currently consists of 4 schools across South Manchester, including 2 high schools (Chorlton High School and Newall Green High School) and 2 special needs schools (Piper Hill and Pioneer House). The trust is currently developing its central IT function in order to best support both the existing schools and the potential future growth of the trust. This role will initially be supporting the special needs schools and will require travel between both of these sites in Wythenshawe and Northern Moor.
prospere learning trust
Piper Hill High School
The Estio Training programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.
Learners will receive ten weeks of intensive training. Whilst in the workplace, apprentices will also receive continual assessment, and help and guidance from a dedicated trainer who will be there to ensure that they get the most from their work experience.
This apprenticeship will give you a Level 3 Infrastructure Technician Standard with training in areas such as:
Functional skills, Maths L2 and English L2
PC Fundamentals & Customer Service Skills
Business Processes & Network Fundamentals
Coding & Logic
Employee Rights and Responsibilities (ERR)
Networking and Architecture
Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd
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