Infrastructure Technician Apprentice – Bristol (BS16) – 16943
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Health Education England (HEE) provides national leadership & co-ordination for the education and training of the Health & Public health workforce in England.
HEE ensures that the workforce has the right skills, behaviours and training, and is available in the right numbers, to support the delivery of excellent healthcare and drive improvements through supporting healthcare providers and clinicians to take greater responsibility for planning and commissioning education and training.
An exciting opportunity has arisen for an Infrastructure Technician Apprentice to join Health Education England (HEE) in their Bristol Office. HEE are seeking an ambitious, driven and career focused individual who is passionate about IT to join their team and undertake a Level 3 Infrastructure Technician apprenticeship.
The main purpose of the role is to provide initial (1st Line) technical support to staff, to ensure that requests for support are dealt with promptly and appropriately and to maintain existing hardware and software to set standards with the IT Team Leader.
In order to be successful in this role, the chosen individual will have a passion for IT and will be able to demonstrate a level of IT experience in addition to customer service. The chosen candidate must have previous experience of working within an IT department and understands how a busy, successful IT department operates. 6 months IT experience is essential to the role.
You will need to have at least 5 GCSE’s (C and above) including Maths and English, and must have 6 months experience in a relevant field.
Main role / duties:
The main purpose of the role is to provide initial (1st Line) technical support to staff, to ensure that requests for support are dealt with promptly and appropriately and to maintain existing hardware and software to set standards with the IT Team Leader. Principal responsibilities will include and are not restricted to:
- Staffing of the Service Desk, answering and logging calls and emails, providing first-line support to callers where appropriate and forwarding calls on to relevant staff or other support organisations for resolution. Providing feedback to callers on problem resolution status
- Updating Service Desk requests
- Redirect or escalate support requests to the IT Support Officer when required.
- Obtain quotes, raise Purchase Orders and follow up
- Processing of all deliveries to the department, including matching to work orders, updating asset database, creating associated installation service calls and liaison with end user recipients
- Assist with the deployment of PCs, tablets, mobile phones and associated peripherals including new installations and the redeployment of existing equipment to agreed standards and configurations
- Assist with the installation and configuration of computer hardware, software, systems, networks, printers and scanners
- Gain an understanding of how to investigate, diagnose and solve computer software and hardware faults
- Assist with maintenance of existing computers and peripherals to agreed standards by performing upgrades, new installations and carrying out routine procedures such as backups
- Assist in the compilation and maintenance of an accurate inventory of hardware and software
- Report hardware faults to third party companies, return hardware to third party companies for repair if necessary, and ensure the faults are completed
- Other ad-hoc duties including administrative assistance to the department as requested by staff members commensurate with the post.
- Knowledge of PC hardware and operating systems, including installation, support and problem solving
- Relevant experience in a service environment involving contact with customers using Microsoft Windows is essential
- Knowledge of providing support within a Microsoft Windows server and Active Directory network infrastructure
- Problem solving experience with operating systems and good knowledge of MS office packages
- Awareness of confidentiality and data protection legislation including information governance
- Demonstrable experience of dealing with the public and dealing with sensitive information
- Experience of assisting in the collation of information from a number of sources to contribute to reports
Desired qualification requirements:
- A level or equivalent and / or vocational experience in a relevant field
- Any IT related qualifications or training related to this role
5 days per week,
Monday – Friday,
9am – 5:30pm,
37.5 hours a week, [all details will be confirmed with the employer]
£335 per week.
Benefits / Future prospects:
The NHS Pension scheme is based on length of service and salary at retirement (not dependent on investment returns). It provides a retirement pension worth 1/60th of reckonable pay per year of membership. There is also the option to exchange part of the pension for cash at retirement, up to 25% of capital value.
Holidays – 27 days per year and 8 bank holidays, pro rata if part-time:
- Leave increases to 29 days per year after 5 years’ service,
- This increases again to 33 days per year after 10 years’ service.
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
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