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Infrastructure Technician Apprentice L3

  • Location: Lichfield
  • Salary: 10500
  • Level: 2
10/09/2019 QA integration Lichfield WS13 8NE

Infrastructure Technician Apprentice L3

  • Sector: i t telecoms
  • Location: Lichfield
  • Salary: 10500
  • Level: 2
Infrastructure Technician Apprentice L3
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Employer description:

The company is at the cutting edge of the industry, specializing in express palletized freight solutions both domestically and internationally within 24 European countries, today it’s a highly visible and recognized brand across the UK. Its respected position and credibility have been built upon an extensive record of success. The company has a fantastic track record of supporting apprentices into the business, they are seeking a committed new apprentice to join their ‘tech’ team.

Vacancy Description:

This is an IT Support Apprenticeship and you will be trained to carry out the below duties:

  • 1stline support – Diagnose IT related problems for in-house services to include software & hardware, such as Servers, network equipment, Laptops, PCs, Printers and Telephones. As an apprentice you will be fully supported as you develop and extend your current skills.
  • Provide point of contact for receiving, logging and managing calls from internal staff via telephone and email, providing high levels of customer service.
  • Take ownership and management of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner and liaise and manage the business expectations through to resolution.
  • Creating user accounts, reset passwords, create groups etc.

Desirable Skills:

  • Excellent communication Skills – Infrastructure technicians provide support to internal and external customers, helping them be productive when using technology to do their own jobs.
  • They use tools to problem-solve and troubleshoot non-routine problems, set people up on systems, provide support when they need it and fix issues to keep their organisations’ productivity going strong.
  • Good reading and writing skills as a foundation skill.
  • Strong interest in IT with a working knowledge of IT – ideally as the new apprentice you’ll be the type of person who has assembled or updated the components within your own PC.

Personal Qualities:

  • Strive and demonstrate passion for the job by looking for and contributing to areas within the business for continuous improvement where IT can assist with guidance or solutions.
  • Motivated to work & learn, have a positive forward thinking attitude and approach.
  • Keen to engage and become part of the team.

Desired Qualifications:

  • 3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade C or above.

Future Prospects:

The company has an outstanding track-record of supporting and encouraging apprentices – during the past 5 years they have taken on 5 apprentices via QA and following successful completion of their apprenticeships each had continued with their employment with the company.

Additional:

25 days holiday

Travel costs to QA for training sessions are covered.

Access to own transport is highly desirable due to the business location.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

 

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