IT Infrastructure Technician Apprentice at Sales-i in Solihull
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This is an exciting opportunity to combine professional training with real working experience and join a rapidly growing company in a unique role. The company, Sales-i, are currently seeking a highly motivated individual for a Level 3 IT Infrastructure Technician Apprentice role.
What you’ll be doing:
First-line helpdesk support for Software-as-a-Service customers. Users range in size from small
independent businesses to multi-nationals. The customer base spans multiple industries like:
automotive, building, food and drink, janitorial/sanitation, office supplies, paper.
The role involves supporting users of the software Service via phone, email, live chat and
occasionally online meetings.
Good general IT knowledge
Good solution-orientated problem-solving ability.
Good written and verbal communication skills.
A customer-focused approach.
Able to work under pressure.
Good at multi-tasking.
Good at coping with change.
An ability to learn new software systems.
Collaborative working style.
Business to business experience.
Software helpdesk experience.
31 Homer Road, Solihull, West Midlands, B91 3LT
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