18/08/2017 Intequal London SW8


  • Sector: i t telecoms
  • Location: London
  • Salary: 8190
  • Reference: INTQ273

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Are you interested in establishing a career in the fast paced, ever changing IT industry? If so, the below opportunity might be just what you are looking for!


Job Specification
Job Description

Intequal, in partnership with the Microsoft Apprenticeship Programme, are offering this exciting opportunity to embark on a career as an IT Apprentice.

Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through online learning and practical experience. These qualifications are highly respected and sought after and the skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible chance at starting your professional career in the industry.


Job Role

The company require a proactive IT Technician with an aptitude for communication and interest in Microsoft infrastructure technologies such as Windows.

Quickly assimilating new technologies, being able to apply what is learnt and showing a genuine enthusiasm for the technology are critical to this position’s success.

This role will initially be involved in the logging and provision of 1st, 2nd and 3rd line IT support (depending on skillset), telephone and field support to internal and external customers and to ensure that targets and SLAs are met.                                                                                                                      You will be required to assist in projects or other technical services when needed, to provide research and analysis for new services when requested, to provide recommendations, to build/install PCs and configure other hardware/software, to liaise with third party suppliers and to set up email and user accounts.

As a Microsoft IT Apprentice you will be required to:

Ø  Learn how to support internal systems, including Active Directory and Exchange.

Ø  Become a valued part of the IT Support team.

Ø  Learn how to provide technical support to marketing channels and activities.

Ø  Assist in customer projects and support activities as skills allow.

Ø  Gain on the job experience and be able to utilize the skills you have gained over the duration of your apprenticeship.

Ø  Help the existing staff, and the other sub-contractors we partner with, to deliver the IT Support services to our clients.

Ø  Learn how to handle telephone support calls as well as incoming Helpdesk emails.

Ø  Manage the Helpdesk system, ensuring all calls are handled within appropriate timescales.

Ø  Work on resolving the first line support where capable, and work with more experienced staff to help resolve more complex issues.

Ø  Help clients using (predominantly) Microsoft operating systems and applications, so a good understanding of these would be very useful.

Ø  Update company systems.


About the Company

You will be working in a company that specializes in IT support and consultancy services.

Qualifications & training
Qualifications & Skills Required

The company require a bright, enthusiastic and hard-working individual with a genuine desire to learn and to build a career within the IT industry. You will have a friendly personality, be able to work as part of a team and provide excellent customer service. The company are looking for someone with a positive, highly self-motivating, can-do attitude from someone who isn’t afraid to ask questions.

To be considered for this role, you must have at least a C grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE/BTEC/A Level in ICT or at least hands-on experience with the workings of computers and IT.

You will have excellent communication skills and a brilliant telephone manner.

You will have a good telephone manner and a positive outlook.

You will be willing to work hard and eager to learn.

An interest in IT is mandatory!

Training Provided

You will be enrolled onto the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining the Microsoft certifications MTA Cloud Fundamentals, MTA Network Fundamentals, ITIL Foundation and CompTIA A+.                                                                                      This apprenticeship is delivered remotely via a live virtual classroom using the very latest Microsoft technologies.                                                                                                                                                                             These qualifications are globally recognized industry certifications and form the significant building block of IT knowledge for anybody looking to start a career in IT.


Location                                               SW8, London

Working Hours                                 9am-6pm, Monday to Friday (1 hour paid lunch each day)

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