IS Business Analyst Apprentice (Manchester)
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HMRC is one of the biggest organisations in the UK and we run the largest digital operation in Government. Our digital business runs the IT behind tax and benefits services for 45 million individual and 4.9 million business customers. We are undergoing a major transformation programme, which includes a £200 million investment in digitisation, so customers can do more for themselves online and in real time, on computers, tablets and smartphones, bringing HMRC bang up to date, in line with banks and other large customer operations.
We are building a team of outstanding people who will create and run these new and improved digital services. We use modern technology and agile development methods, and release as much of our work as possible as open source software.
As a Business Analyst you will be a key member of the delivery team collaborating with all stakeholders throughout the full delivery lifecycle. You will remove ambiguity, create a common understanding for the intended outcome, ensuring maximum benefits are delivered.
A Junior Business Analyst receives direction from more senior BAs (task based delivery) but is responsible for the output. Has limited toolset and seldom works alone. Supports stakeholder relationship management.
Shows a systematic, analytical approach to problem solving. Has good interpersonal skills and is confident in dealing with clients/users. Is aware of the software engineering life-cycle for development and the concepts and practices required to implement effective information systems. Possesses general understanding of business and business Skills.
- undertake the identification and interviews of business stakeholders and subject matter experts in order to understand their problems and needs
- elicit and refine Business Requirements and translate into supplier consumable artefacts;
- gather, document and help verify information relating to business analysis and requirements activities
- lead and support meetings/workshops with IT suppliers and other key stakeholders
- Model business situations with clearly defined boundaries.
- Provide system knowledge and functional expertise to stakeholders.
- Identify, document and mitigate risks and issues, escalating where appropriate.
- role model HMRC’s values, displaying professional behaviors
- work within different delivery methodologies including Agile/Scrum/Waterfall
- Support the transformation of legacy HMRC systems into the new strategic platforms.
We’re looking for someone who is:
People who succeed in this role are expected to :
- be inquisitive, flexible and display excellent communication skills
- have a passion for IT and enjoy solving problems
- able to facilitate collaboration and lead effective communication with all stakeholders to support design, build and delivery to meet the user need
- comfortable with constructive challenge acting as a critical advisor to achieve solutions which are fit for purpose
- be self-starting, professional and open to continuous learning
- have basic presentation skills to present to management and customers
- have personal computer and business solutions software skills
- be able to convey a strong presence, professional image, and deal confidently with business problems
- be able to communicate technical and business matters clearly in lay terms for comprehension by multiple audiences
- be able to work in a fast-paced environment with multiple shifting priorities
- Be able to manage competing priorities in a complex environment.
- Business or Business related Degree eg. Finance, Economics etc.
- One of the following plus 12 months industry related experience:
- An A Level in ICT
- An International Baccalaureate at Level 3 in ICT
- An Apprenticeship in a similar subject at a level lower than the planned programme
- A BTEC extended Diploma in IT (180 credits)
- Non Business related Degree + at least 12 months of work experience which could include but not limited to roles such as:
- Retail jobs – e.g. Sales Advisors, Team leaders, Customer Service
- Customer Service across any sector – Large or small organisations.
- HR function jobs
- Office Administration/Assistant/Trainee
- Any role that involves working in a team, processing data, face to face and email communications
Examples of work experience that does not count on its own:
- Working in a Pub where the role only involves dispensing drinks and taking payment only
- Part time/limited hours of work done in the 6 months. Must be 6 months full time)
- 2+ years of experience within an office environment
Alongside this you will also need to hold GCSE Maths & English A*-C or equivalent.
92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
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