04/12/2018 QA integration Warrington WA3 6GP

IT 2nd Line Network Support Apprentice – Warrington (WA3) – 16850

  • Sector: i t telecoms
  • Location: Warrington
  • Salary: 10393.76
  • Level: 1
IT 2nd Line Network Support Apprentice – Warrington (WA3) – 16850

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Employer Description

Airangel are a cutting Edge Wifi provider. The successful candidates will be working in an exciting and diverse office environment, dealing with clients across Europe, Middle East and far East, ranging from 5* Hotels and caravan sites.

Job overview

The role offers young people the opportunity to work in a technical environment and is a springboard to a career in either Technology, networking and Wi-Fi.

Main responsibilities

  • Working with the network engineering team to resolve network issue
  • Provide efficient communication between Airangel and its Customers, keeping them up-to-date and informed on any support queries
  • Respond to information requests from clients
  • Reacting to alerts from the Network Monitoring System
  • Updating documentation
  • Providing remote assistance to our on-site engineers

Required qualities

  • A logical thinker.
  • An excellent problem solver with strong analytical skills.
  • Likes to keep up to date with the latest technology.
  • Ability to work in a team environment, and be able to prioritise own schedules & demonstrate time management skills.

Desired qualification

  • A-Level in ICT/Computing
  • or a Level 3 apprenticeship in a similar subject
  • or an International Baccalaureate at Level 3 in ICT
  • or a BTEC Extended Diploma in IT (180 credits)
  • You must not already hold a qualification at the same or higher level as this apprenticeship in a similar subject

Working week

Monday to Friday 09:00 to 17:30 with one hour lunch break each day.

Salary

£150 – £200 per week

Benefits/Future Prospects

4 weeks paid holiday plus bank holidays

Important Information

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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