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IT and Infrastructure Support Apprentice

  • Location: Guildford
  • Salary: 16000
  • Level: 2
11/09/2019 QA integration Guildford GU1 4HN

IT and Infrastructure Support Apprentice

  • Sector: i t telecoms
  • Location: Guildford
  • Salary: 16000
  • Level: 2
IT and Infrastructure Support Apprentice
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Employer description: 

Semafone are the leader in PCI DSS Compliance for Contact & Call Centre Solutions. 

Job overview: 

We are looking to add an IT & Infrastructure Support Apprentice to our IT team.

In this work based training programme, you’ll be working towards becoming a Level 3 Infrastructure Technician. 

With a business acumen and service-orientation toward activities and processes, we help Semafone and its customers be more secure than ever before.

We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our service, and we live for our customers. We have high expectations and a career in the IT team means challenging yourself to always be better. 

There is no other place where Enablement and Innovation competes so strongly with Security and Compliance. 

Main role and responsibilities: 

  • You will learn to be responsible for acting as the face and heart of IT for all internal users: taking ownership of Ticket Triaging, Incident management, Service request fulfilment, Asset Management and equipment provisioning.
  • You’ll learn to effectively co-ordinate helpdesk tickets and communicate updates between different teams.
  • In this role, you will constantly be learning and engaging with new technologies and deepening your knowledge within an Enterprise environment, gaining more responsibility as you develop and become more familiar with the IT Infrastructure as you participate in innovative projects.
  • We maintain strict compliance posture, leveraging the latest technology stack to achieve maximum security without compromising functionality.  
  • There is a great opportunity to get exposure to the latest security innovations and align these to the business needs governed under frameworks as ISO 27001, PCI and ITIL.
  • In order to be suitable for this role, it is key that you love technology but have the discipline to manage a highly secure, compliant environment.
  • This is a great opportunity to get involved in all elements of IT Service Management including: Networking (SD-WAN, dynamic routing protocols, routers, switches), Security (firewalls, VPNs), Virtual Infrastructure (VMWare, SANs, Filers, Hyper-V), Cloud (AWS, Azure), Business applications (Office 365), Analytics, Contact Centres, AI, Client Management Tools (SCCM, Intune), Service Desk and more providing services to the entire company with international footprint and in alignment with our security team. 

Desired skills and qualities: 

  • Process driven 
  • Technology obsessed 
  • Creative 
  • Passionate 
  • Business oriented and fun 

Desired qualifications:  

  • 3 GCSE’s (or equivalent) at grades A-C in any subject 
  • GCSE Maths & English (or equivalent) at grades D and above 
  • You must not already hold a qualification at the same or higher level as this apprenticeship in a similar subject/field 

Annual salary: 

£16,000 per annum. 


Company benefits will be disclosed at interview. 

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.  

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