IT Apprentice VAC001405240
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Estio Training have an exciting new opportunity for an IT Apprentice with Hillingdon Council. At Hillingdon, They recognise there is more than one route to starting a career in the ICT field and they are committed to supporting the development of people who have a positive ‘can-do’ attitude who can make a real success as an apprentice.
Total hours per week: 36.00
Possible start date
18 Jul 2018
Advanced Level Apprenticeship
The ideal candidate must have good IT skills, a keen attention to detail and be calm and efficient under pressure. Must also be able to work independently and as part of a team, have good verbal and written skills, able to communicate effectively with individuals at all levels. The ability to respond to enquiries promptly, accurately and efficiently. Able to learn & apply new skills whilst developing existing skills. They will give full training to the right person in all aspects of this varied job role. All they ask is a willingness to learn and to work hard.
Your duties and responsibilities in this role will consist of:
From a technical standpoint, the successful candidate should be conversant with basic networking principles.
Logging and responding to tickets or incidents both over the phone and via an email based system.
Working with an established team to learn how fix a range of IT issues
Responding to failed backups, investigate and re-run if appropriate
Checking systems are updated and that automated updates have been applied
Testing internal and client systems and software where required
Other regular checks to systems, servers and networks.
Undertaking the troubleshooting of Wired and Wireless Networks
Requirements and prospects
You will be numerate and analytical with a sharp eye for detail. With the ability to communicate effectively with a variety of people at all levels, you will be proficient at delivering great customer service whilst ensuring work is completed and delivered to a high standard.
This company are looking for enthusiastic, self-motivated and flexible individuals who strive for excellence.
5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)
The role offers long term security and the opportunity to progress into a permanent position.
Things to consider
Local government average salary pension scheme
Free parking (4 days a week) if based at the civic centre
A 36-hour week for all full-time staff
Generous holiday entitlement: a minimum 23 days a year (plus bank holidays), rising to 28 days after five years’ service. For more senior positions holiday entitlements can rise to a maximum of 36 days
Flexible working hours
Season ticket loan
Childcare vouchers in school summer holidays
Access to a credit union
On-site staff restaurant at civic centre
Access to a wide range of training and courses
Discount on a variety of adult education courses run by the council
Payment of professional fees where these are required
Discounts at council-owned leisure centres and swimming pools at hillingdon (uxbridge), queensmead (south ruislip), highgrove (ruislip) and botwell green (hayes)
Cycle purchase scheme
Car sharing scheme
30% discount on green fees at council-owned golf courses
About the employer
Located 14 miles west of Central London and with Heathrow Airport in its boundaries, Hillingdon is the second largest borough in London. They employ around 2900 employees, who are located across the borough. Their main office is the Civic Centre, which is located in the heart of the popular town centre of Uxbridge. Within Hillingdon, there are fantastic transport links with the A40, M4, M25, Metropolitan, Piccadilly and Central lines, so you can travel to work with ease.
London Borough of Hillingdon Council
The Estio Training programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.
Learners will receive eight weeks of intensive training. Whilst in the workplace, apprentices will also receive continual coaching, help and guidance from a dedicated Skills Development Coach who will be there to ensure that they get the most from their work experience.
This apprenticeship will give you a Level 3 Infrastructure Technician Standard with training in areas such as:
Functional skills, Maths L2 and English L2
Business Processes & Customer Services
Networking & Architecture
Mobile & Operating Systems
Coding & Logic
Some of these modules will include an option to take an examination in order to receive a professional certificate.
Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd
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