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IT Apprentice

  • Location: Wigan
  • Salary: 10000
  • Level: 2
10/09/2019 QA integration Wigan WN2 4HT

IT Apprentice

  • Sector: i t telecoms
  • Location: Wigan
  • Salary: 10000
  • Level: 2
IT Apprentice
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Employer description:

A multi-national company, with over a 1000 staff member. This is a wonderful place to work and learn.  Tremco Illbruck is an expert in sealing, bonding and coating solutions for the construction and manufacturing industry.

Roles & Responsibilities (will include but not limited to): 

  • Providing 1st level Helpdesk support to our colleagues 
  • Organising and Despatching helpdesk tickets across sites in Europe and Asia Pacific
  • Working with all IT to ensure we are meeting our SLA’s
  • Escalating IT issues within the team where necessary
  • Hardware and software configuration
  • Network maintenance, upgrades and repairs when needed using hardware and software tools
  • Perform regular diagnostic work on the company network using tools provided
  • Participate in continuous service improvement activities, assisting with root cause analysis

Desired qualities, skills & knowledge: 

  • A real interest in working in a technical role.
  • Strong self-organisation skills and the ability to Prioritise
  • Ability to quickly learn about products and services.
  • Strong written, verbal and interpersonal skills.
  • An accomplished user of Microsoft Office.
  • Ability to remain calm under pressure and handle difficult customers.
  • Excellent customer service skills.
  • Strong attention to detail and good grammar

Desired qualifications:

3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade C or above.

Working week:

Monday to Friday, 9.00 am to 5.00 pm, 35 hours per week

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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