IT Apprenticeship – Support Technician VAC-02408
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This is an exciting opportunity for a candidate to achieve a nationally recognised IT qualification in an environment that provides support, training and practical work experience.
This opportunity is a good alternative to going to university, where you will achieve up to a Level 3 qualification, with the potential for further qualifications in the future.
Main responsibilities include:
To provide clear and prompt support for all TICCS / LD Services Ltd.’s end users/customers.
To communicate efficiently with end users/customers through all methods of communication such as telephone, e-mail or face-to-face.
To take responsibility/ownership for all issues that are reported, record them appropriately, deal with them in an efficient and timely manner, or escalate the issue to the relevant team and to communicate effectively to the end user/customer in accordance with the IS Support departments SLA’s.
To maintain and audit key applications in respect of end users and access levels.
Performing administrative duties.
Creating and maintaining IT documentation for internal use and end users.
Position Type: Apprenticeship
Working Week: 37.5
Weekly Wage: £8000.00
Application Deadline: 27-05-2019
Possible Start Date: 27-05-2019
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