IT Engineer VAC001352005
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Estio Training have an exciting new opportunity for an IT Engineer with Meyertech, a technology company, based in Manchester.
Monday – Friday
Total hours per week: 37.50
Possible start date
06 Aug 2018
Higher Level Apprenticeship
Your duties and responsibilities in this role will consist of:
Preparing equipment for dispatch to customers
Installing software applications, service packs and drivers.
Configuring bios and operating system to a set profile.
Setting up customer and system specific configurations for installed CCTV applications.
Serial numbering, pre-shipment checks and documentation.
Assisting with commissioning of customers installations
Working on customer sites and remote connections.
Network configuration of workstations and servers.
Identifying and diagnosing installation and connectivity issues on PC equipment.
Tailoring application configurations to customers’ requirements.
Test and sign-off.
Providing telephone & remote access support to customers
Taking fault reports over the telephone direct from customers; gathering relevant information.
Using call logging software to record details.
Fault identification, resolution and referral.
Providing technical information on Meyertech products.
Making configuration changes and applying patches and upgrades to customer systems remotely.
Returns and Repairs
Testing and diagnosis of faults on workstations & servers.
Generating RMA requests on faulty PC component parts.
Replacement of faulty components.
Software & operating system re-installs.
In-house support to development & sales teams
Setting up and maintaining systems for testing and demonstration.
Key technologies that will be used in the role will include:
Windows XP, Vista and 7
SQL server and MS Access
Remote access tools and VPN
Meyertech CCTV software applications
Video streaming, H.264 and MPEG4
PC components, e.g. Hard drive, memory, graphics card etc.
Requirements and prospects
Good communication skills
Good people skills
Able to work under pressure
Attention to detail
Be well organised
5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)
The role offers long term security and the opportunity to progress into a permanent position.
About the employer
Meyertech is a British technology company that develops Video Management Software (VMS) and manufactures hardware products for the CCTV surveillance and PSIM markets. It is at their research and development facility located at Meyertech’s headquarters in Manchester, Great Britain where all the innovation takes place, creating new products, new applications and developing class-leading services that are helping to transform our industry.
White Moss View Unit 2b
Greengate Industrial Estate
The Estio Training programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.
Learners will receive ten weeks of intensive training. Whilst in the workplace, apprentices will also receive continual assessment, and help and guidance from a dedicated trainer who will be there to ensure that they get the most from their work experience.
This apprenticeship will give you a Level 4 Network Engineer Standard with training in areas such as:
Functional skills, Maths L2 and English L2
Business Processes & Networking Fundamentals
Network Systems and Architecture
CompTIA A+ Certification (Required only if learner is not A+ certified)
Some of these modules will include an option to take an examination in order to receive a professional certificate.
Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd
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