Apply Now

IT Helpdesk Coordinator Apprentice – Glasgow (G33) – 16202

  • Location: Glasgow
  • Salary: 7800
  • Level: 1
07/09/2018 QA integration Glasgow G33 1AP

IT Helpdesk Coordinator Apprentice – Glasgow (G33) – 16202

  • Sector: business, business admin law
  • Location: Glasgow
  • Salary: 7800
  • Level: 1
IT Helpdesk Coordinator Apprentice – Glasgow (G33) – 16202
Apply Now

Our client are looking for a tech savvy, young person to join our IT Apprenticeship programme. Think you have got what it takes? Apply now.

A dynamic and innovative technology solutions provider are looking for a motivated and hardworking individual with a passion for IT to work within their busy Network Operations Centre.

A dynamic and innovative technology solutions provider are looking for a motivated and hardworking individual with a passion for IT to work within their busy Network Operations Centre.

Key Responsibilities:

  • 1st Line Support
  • Initial assessment of service request and attempt at resolution and/or escalations to second line or third party support, based on agreed service levels
  • Monitor and escalate, as required, all service requests according to agreed service levels
  • Keep users informed on the status of service requests, retaining ownership of the requests until they are closed
  • In time visit customer sites for repair and troubleshooting diagnostics

Required Skills:

  • An individual with a real passion for IT
  • Good communication skills written and verbal
  • Strong fundamental knowledge of Information Technologies
  • Ideally, the successful candidate would have customer service experience but full training given
  • Team player
  • Good work ethic and committed to learning
  • A driving license would be advantageous.

Qualifications

You must have at least 5 National 5 grades, qualifications must include Maths and English.

Additional Information:

  • Monday-Friday
  • 9am-5pm
  • £150 per week

Important Information

“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.

Apply Now

Follow us on Facebook for new vacancy alerts, competitions and more


By applying for this vacancy you agree to our terms and conditions and privacy policy. We will never share or sell your data to any third parties and it will be handled securely at every stage of the recruitment process.

Stop searching, be found! With the new CareerMap CV Library REGISTER YOUR CV
Stop searching and be found with the new CareerMap CV Library
REGISTER YOUR CV