07/09/2018 QA integration East Kilbride G74 5PB

IT Service Desk Apprentice – East Kilbride (G74) – 16241

  • Sector: business, business admin law
  • Location: East Kilbride
  • Salary: 8000
  • Level: 1
IT Service Desk Apprentice – East Kilbride (G74) – 16241

This listing has expired

A great opportunity has arisen to for an apprentice to start their career with a leading IT support company based in East Kilbride. The company is looking to recruit an individual who is passionate about IT and give them the opportunity to develop in a fantastic company with a structured career path.

The IT Service Desk Apprentice, within the Glasgow Delivery Centre, provides a single point of contact for the companies multi-customers, and forms the vital interface between the customer base and support staff.

The successful applicant will be working towards their SCQF Level 6 IT and Telecommunications on a 12 month contract.

Key Responsibilities:

• Handle and record all requests & incidents via telephone, e-mail and web portal.

• Initial assessment and attempt at resolution first line or escalations to second line or third party support, based on agreed service levels

• Monitor and escalate, as required, all service requests according to agreed service levels

• Keep users informed on the status of service requests, retaining ownership of the requests until they are closed

Required Skills:

• Ability to work and contribute within a team environment.

• Self-motivation.

• Positive attitude and keen to learn.

• A strong interest in an IT career.

• Good verbal communication skills.

• Good written skills.

• Basic computing skills.

• Excellent attention to detail


You must have at least 5 National 5 grades, qualifications must include Maths and English.

Additional Information:

  • Mon – Fri
  • 8:30-5pm
  • £8,000 with a 3 month staggered salary increase increase to £17,000 per annum

Important Information

“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.

Stop searching, be found! With the new CareerMap CV Library REGISTER YOUR CV
Stop searching and be found with the new Careermap CV Library