IT Support Apprentice VAC001364801
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Estio Training has an exciting new opportunity for an IT Support Apprentice with E.M.A. Computer Solutions LLP , a software development company, based in Dewsbury.
Monday – Friday
Total hours per week: 37.50
Possible start date
04 Jul 2018
Advanced Level Apprenticeship
Your duties and responsibilities in this role will consist of:
Answering and handling inbound telephone calls and emails to our office.
Dealing with basic customer support issues and orders.
Updating our helpdesk program with any issues that you deal with.
Escalating issues that you are unable to deal with up to our second/third line support teams.
Following up with customers on the resolution of support issues.
General clerical duties which may include (but not limited to)
Printing and distributing internal documentation and literature
Filing and organising customer documentation
Customising, printing and distributing literature to our customers
Contacting customers and sales leads to verify information and update our records
Requirements and prospects
Efficient and highly organised.
A drive to consistently deliver world class service.
Process driven and willing to follow and develop systems consistently.
Good general IT skills and knowledge.
Strives to work to a high standard of excellence.
Self confident and self motivated.
Confident articulate communicator, both face to face and by phone or email.
Warm and hospitable personality.
Hard working, ‘Can do’, go the extra mile attitude.
Attention to detail.
5 GCSE’s at grades A*- C or equivalent (including English Language and Maths)
The role offers long term security and the opportunity to progress into a permanent position.
About the employer
E.M.A Computer Solutions (EMACS) develop, install and support innovative, cutting edge, bodyshop management software. The EMACS software enables its customers to operate efficiently, creating a profitable and successful business. EMACS are a growing company with a strong track record for producing award winning software and backing that up with exceptional customer support and aftercare.
EMA Computer Solutions Llp
The Estio Training programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.
Learners will receive ten weeks of intensive training. Whilst in the workplace, apprentices will also receive continual assessment, and help and guidance from a dedicated trainer who will be there to ensure that they get the most from their work experience.
This apprenticeship will give you a Level 3 Infrastructure Technician Standard with training in areas such as:
Functional skills, Maths L2 and English L2
PC Fundamentals and & Customer Service Skills
Business Processes & Network Fundamentals
Coding & Logic
Networking and Architecture
Some of these modules will include an option to take an examination in order to receive a professional certificate.
Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd
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