14/06/2018 Estio Training Leeds LS3 1AB

IT Support Apprentice VAC001365903

  • Sector: i t telecoms
  • Location: Leeds
  • Salary: 7.215
  • Level: 3
  • Reference: VAC001365903
IT Support Apprentice

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Estio Training have an exciting new opportunity for an IT Support Apprentice with an IT and Telecoms company, based in Leeds.

Apprenticeship summary
Weekly wage

Working week
Monday – Friday

Total hours per week: 37.50

Apprenticeship duration
15 months

Possible start date
09 Jul 2018

Apprenticeship level
Advanced Level Apprenticeship

Reference number

1 available

Your duties and responsibilities in this role will consist of:

Assisting the retail store staff and managers with IT/Telecoms first and second line issues.
Taking calls from stakeholders.
Logging information on Service desk software.
Understanding the nature of their issue, and either taking the issue to resolution in conjunction with 3rd parties or assigning the call to other 3rd party suppliers/stakeholders.
Benefits and Rewards:

The company is a fun place to work with a relaxed atmosphere alongside a strong commitment to customer satisfaction. The company are growing with solid opportunities for development and advancement.

Additional Info:

The position is 36 hours per week between 6am – 9pm.
You will be expected to cover 1 in 3 weekends as on call- working from home is permitted.
Requirements and prospects
Desired skills
Ability to prioritise and manage own workload in difficult and pressured situations.
Ability to adjust to meet the expectations of a wide range of users.
Ability to work alone or as part of a team.
Experience of and ability to liaise with senior stakeholders.
Planning and organising.
Delivers innovative solutions.
Responsiveness to colleagues.
Willingness to learn new skills.
An interest in a career in IT.
Personal qualities
Excellent telephone manner and communication skills.
Excellent written and spoken English.
Positive and enthusiastic candidate willing to learn and excel in IT Infrastructure.
Sound decision maker.
Creative thinker.
Pursues excellence.
Motivated and driven.
Future orientated.
Desired qualifications
5 GCSEs grades A*-C/9-4 or equivalent (including English and Maths)

Future prospects
The role offers long term security and the opportunity to progress into a permanent position.

About the employer
The IT and Telecoms marketplace is in a state of constant change and evolution. New products and services are brought to market on a daily basis; consumer opinions change and it can be difficult for organisations to marry their business objectives with a solid long-term investment in technology. The company evolved from an initial customer requirement to significantly reduce costs and increase value from their IT and Telecoms’ investment. Since our incorporation in 2006, we’ve grown organically and aim to build and retain a loyal customer base, with whom we have an honest, pragmatic business relationship.


Suite D4

Joseph’s Well, Hanover Lane



Training provider
The Estio Training programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive ten weeks of intensive training. Whilst in the workplace, apprentices will also receive continual assessment, and help and guidance from a dedicated trainer who will be there to ensure that they get the most from their work experience.

This apprenticeship will give you a Level 3 Infrastructure Technician Standard with training in areas such as:

Functional skills, Maths L2 and English L2
PC Fundamentals & Customer Service Skills
Business Processes & Network Fundamentals
Cloud Services
Coding & Logic
Networking and Architecture
Some of these modules will include an option to take an examination in order to receive a professional certificate.

Training provider
Estio Training

Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd

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