14/06/2018 Estio Training Manchester M16 0GS

IT Support Apprentice VAC000748067

  • Sector: i t telecoms
  • Location: Manchester
  • Salary: 7.499
  • Level: 3
  • Reference: VAC000748067
IT Support Apprentice

This listing has expired

An opportunity has arisen for an ambitious, motivated apprentice to join a support organisation. You will be responsible for ensuring all users are able to carry out their day to day duties without hindrance by the firm’s IT systems.

Apprenticeship summary
Weekly wage
£144.23

Working week
37.5 Hours, Shifts TBC

Total hours per week: 37.50

Apprenticeship duration
12 Months

Possible start date
17 Jul 2018

Apprenticeship level
Advanced Level Apprenticeship

Reference number
VAC000748067

Positions
1 available

Level 3 Estio IT Apprenticeships
IT Support Apprentice
Manchester
£7,500/annum

Estio Training has an exciting new opportunity for an IT Support Apprentice with Clear Law Solicitors based in Manchester.

Clear Law Solicitors are a forward thinking, family owned business who have gained a reputation for providing specialist legal advice to clients across the UK, delivered with personal service.

An opportunity has arisen for an ambitious, motivated apprentice to join a support organisation. You will be responsible for ensuring all users are able to carry out their day to day duties without hindrance by the firm’s IT systems. You will be responsible for screening newly raised IT support calls on the support system and applying the Core Principals in order to deliver satisfactory solutions. You will aim to resolve as many support calls as possible and escalate calls that cannot be resolved to the next line of support. On resolution of a call you will ensure the user is satisfied with the solution and flag any additional remedial action required to the next line of support.

DUTIES AND RESPONSIBILITIES:
First line support (logging calls, troubleshooting / diagnosis, and resolution or escalation).
PC assembly and imaging.
PC maintenance
General network support and basic troubleshooting (e.g. patching, replacing switches, etc).
Liaising with other team members to ensure that potential issues are raised and dealt with in a timely manner.
Handle technical enquiries from customers via phone and email
Requirements and prospects
Desired skills
Remote administration tools for Windows / Linux / AD / VMware / Hyper-V.
Windows XP / Windows Vista / Windows 7.
Personal qualities
Ability to work in a challenging environment, where multiple demands on your time may arrive simultaneously.
Ability to assess issues through discussion and appropriately prioritise tasks.
Ability to work well in a team environment on both shared and solo assignments.
Familiarity with Windows Operating Systems
Familiarity with MS/Office Applications: Word, Excel etc.
Familiarity with Linux Operating Systems ( Desirable )
A strong passion for IT
Desired qualifications
Minimum 5 GCSE’s Grade C+ (including Maths)
Computing related college qualification (if appropriate)
A-Levels (Computing, Maths, Business Studies – if appropriate)
Future prospects
The role can offer long term security and the opportunity to progress into a permanent position.
Things to consider
**Please note these dates should be used as a guideline only, should the right applicant be found the vacancy may close early.**
About the employer
Clear Law Solicitors are a forward thinking, family owned business who have gained a reputation for providing specialist legal advice to clients across the UK, delivered with personal service.
Employer
Clear Law Llp

Address
Talbot Road

Old Trafford

Manchester

M16 0GS

Training provider
The Estio Training IT Apprenticeship programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive seven weeks of intensive training. Whilst in the workplace, apprentices will also receive continual assessment, and help and guidance from a dedicated trainer who will be there to ensure that they get the most from their work experience.

Training will lead to industry-recognised qualifications including:
Advanced apprenticeship for IT, Software, Web and Telecoms Professionals
Level 3 Diploma in Professional
Competence for IT and Telecoms Professionals
BTEC Level 3 Extended Diploma in ICT Systems and Principles
Functional skills, Maths L2, English L2 and ICT L2
PLTS and ERR
Estio training also offer the following optional units:
Microsoft MTA – Networking Fundamentals
Microsoft MTA – Windows Operating System Fundamentals
CompTIA A+
CompTIA Network+
CompTIA Security+

Training provider
Outsource Training Development

Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd

Contact

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