IT Support Apprentice
IT Support Apprentice VAC001313283
Estio Training have an exciting new opportunity for an IT Support Apprentice with Global Asset Support, an IT Support and Telecommunications Company, based in Manchester.
£10,000.00 – £18,000.00
Monday – Friday 9-6
Total hours per week: 40.00
Possible start date
09 Aug 2018
Advanced Level Apprenticeship
Global Asset Support is looking for additional Helpdesk/Field Analysts who can help provide first, second and third line support to the business community. The successful applicants would be expected to work closely with their line manager and other members of the team as appropriate to resolve internal queries.
Your main duties and responsibilities in this role will consist of:
Working as part of a first and second line support team, answering calls from business users in multiple geographic locations.
Work will be undertaken in accordance with service level agreements to ensure that all support calls and help desk requests are dealt with appropriately and in accordance with defined policies and procedures.
Ensuring support calls are logged, updated and followed through to resolution on the helpdesk system.
Resolving support incidents on remote networks, VOIP phones, servers, workstations, printers and mobile devices.
Escalating more complex calls to the relevant IT Support member.
Administration of Active Directory/Group Policy.
Carrying out day to day maintenance, administration and support on all computer systems as per the daily operations check list.
Preparing and testing of IT and Telco equipment including; Monitors, servers, workstations, printers and mobile devices.
Asset management and tracking.
Working with project teams to help implement internal systems.
Familiarising yourself with the network and all applications and increasing your understanding of the system interfaces and operational interdependencies.
Requirements and prospects
Some experience of 1st or 2nd line support in a Windows-based environment
Experience with MS Exchange/Office 365
Experience with VOIP Technology (Asterisk, Freeswitch)
Strong networking configuration and troubleshooting skills
Strong hardware and software troubleshooting skills
Proficient in MS operating systems, Windows 7 and Server 2016/2012/2008
Proficient in Mac OS X operating systems is also desirable
Experience of Active Directory and Group Policy Management
Experience of ICT Security (AV, Firewalls), DHCP & DNS, Storage Systems, LANs, WANs & Wireless, TCP/IP Networking Principles, IP Telephony and Virtualization Technologies desirable
Excellent Phone Manner
Eager to learn/progress in the career
5 GCSEs at grades A*- C or equivalent (including English Language and Maths)
The role offers long term security and the opportunity to progress into a permanent position.
Things to consider
Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.50 per hour from 1st April 2017. This is the legal minimum pay per hour applying to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies. The wage for Apprentices applies to both time spent on the job plus time spent training.
About the employer
Founded in 2000, GARC (Global Asset Resale Company) started as an IT Equipment Sales company. Since its inception the company has grown to provide more than IT equipment sales and now includes an IT Support division as well as Telecommunications.
Parkway Trading Estate, Barton Dock Road
The Estio Training programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.
Learners will receive ten weeks of intensive training. Whilst in the workplace, apprentices will also receive continual assessment, and help and guidance from a dedicated trainer who will be there to ensure that they get the most from their work experience.
This apprenticeship will give you a Level 3 Infrastructure Technician Standard with training in areas such as:
Functional skills, Maths L2 and English L2
PC Fundamentals and & Customer Service Skills
Business Processes & Network Fundamentals
Coding & Logic
Networking and Architecture
Some of these modules will include an option to take an examination in order to receive a professional certificate.
Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd
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