14/06/2018 Estio Training Manchester M15 5BP

IT Support Apprentice VAC000864350

  • Sector: i t telecoms
  • Location: Manchester
  • Salary: 9.360
  • Level: 3
  • Reference: VAC000864350
IT Support Apprentice

This listing has expired

Estio Training has an exciting new opportunity for an IT Support Apprentice with Liquid Bronze based in Manchester.

Apprenticeship summary
Weekly wage
£180.00

Working week
37.5 hours, Shift TBC

Total hours per week: 37.50

Apprenticeship duration
12 Months

Possible start date
12 Jul 2018

Apprenticeship level
Advanced Level Apprenticeship

Reference number
VAC000864350

Positions
1 available

Level 3 Estio IT Apprenticeships

IT Support Apprentice
Greater Manchester
£180 per week

Estio Training has an exciting new opportunity for an IT Support Apprentice with Liquid Bronze based in Manchester.
Specialists in business software systems, Liquid Bronze helps businesses by providing bespoke software development to manage processes and workflow management. It also has a number of products it can supply and customise. They work in paper and process heavy sectors, fleet management, and have developed Malinko Scheduling Software to manage and schedule people and vehicles.

Liquid are a small friendly company that provide web-based scheduling software mainly to the care sector in the UK, and are looking for a talented IT Customer Support apprentice to join their growing team.

DUTIES AND RESPONSIBILITIES:
Answering phone calls from existing customers.
Reading & responding to support emails.
Training customers on using the software by telephone.
Maintaining customer support knowledge base.
Requirements and prospects
Desired skills

Excellent customer service & communication Skills
Time management skills
Personal qualities

Familiar & comfortable using web browsers
Good telephone manner
Good written communication skills
Patience working with customers who are not technologically minded.
Desired qualifications

Minimum 5 GCSE’s Grade C+ (including Maths)
Computing related college qualification (if appropriate)
A-Levels (Computing, Maths, Business Studies – if appropriate)
Future prospects
The role offers long term security and the opportunity to progress into a permanent position.
Things to consider
**Please note these dates should be used as a guideline only, should the right applicant be found the vacancy may close early**
About the employer
Liquid are a small friendly company that provide web-based scheduling software mainly to the care sector in the UK, and are looking for a talented IT Customer Support apprentice to join their growing team.
Employer
Liquid Bronze Ltd

Address
Royce Road

Manchester

M15 5BP

Training provider
The Estio Training IT Apprenticeship programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.
Learners will receive nine weeks of intensive training. Whilst in the workplace, apprentices will also receive continual assessment, and help and guidance from a dedicated trainer who will be there to ensure that they get the most from their work experience.
Training will lead to industry-recognised qualifications including:

Advanced apprenticeship for IT, Software, Web and Telecoms Professionals
Level 3 Diploma in Professional
Competence for IT and Telecoms Professionals
BTEC Level 3 Extended Diploma in ICT Systems and Principles
Functional skills, Maths L2, English L2 and ICT L2
PLTS and ERR
Estio training also offer the following optional units:

Microsoft MTA – Networking Fundamentals
Microsoft MTA – Windows Operating System Fundamentals
CompTIA A+
CompTIA Network+
CompTIA Security+

Training provider
Outsource Training Development

Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd

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