IT Support Apprentice VAC001387096

  • Sector: i t telecoms
  • Location: Manchester
  • Salary: 8.000
  • Level: 3
  • Reference: VAC001387096
IT Support Apprentice

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Estio Training have an exciting new opportunity for a Technology Technician with Rugby Football League, based in Manchester

Apprenticeship summary
Annual wage
£8,000.00

Working week
Monday-Friday

Total hours per week: 35.00

Apprenticeship duration
15 months

Possible start date
30 Jul 2018

Apprenticeship level
Advanced Level Apprenticeship

Reference number
VAC001387096

Positions
1 available

Call logging and management including prioritisation of calls, updating users of progress, primary
Supporting logged calls and referral of more technical calls as appropriate.
Assisting with configuring hardware and software according to RFL requirements.
Assisting with carrying out installations of PC/Server based software, hardware, parts etc.
On-site support, in particular repairing workstations in-house
Maintaining Hardware and Software records, perform regular Audits and checks on RFL computers and Laptops
Monitoring daily backups
Weekend work and out-of-hours support where required (time off in lieu in line with RFL policy)
Assisting with maintaining and supporting email infrastructure
Having a lead on support of telecommunications systems
Having a lead on installation and maintenance of mobile telecommunications systems
Travelling to other RFL offices to install new hardware, solve ICT issues and deliver a regular ICT Surgery
Requirements and prospects
Desired skills
Office 365 and Microsoft office
The candidate will have knowledge of a wide range of desktop applications (e.g. MS Office, Project, Visio, etc.)
Knowledge of Infrastructure support including Active Directory, Exchange, Office 365, Firewalls, Anti-virus, VPN/WAN, Routers, Switches and TCP/IP essential
Experience in setting up and configuring consumer electrical equipment
Personal qualities
Friendly
Organised
Hard-working
Pro-active
Desired qualifications
5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Future prospects
The role offers long term security and the opportunity to progress into a permanent position.

About the employer
The Rugby Football League (RFL) – the national governing body for Rugby League in the UK. The team is committed to developing and growing Rugby League at all levels.

The team, based in Salford, Leeds and London is focused on excellence in coaching and development and helping more players start, stay and succeed in the nation’s most exciting summer sport. The RFL works in partnership with leagues, clubs and Rugby League Foundations to offer new ways to play, from Play Touch Rugby League to Wheelchair RL. Together, the sport is working hard to inspire and develop the next generation of young players and fans.

Employer
Rugby Football League

Address
Quay West

Trafford Wharf Road

Trafford Park

Manchester

M17 1HH
Training provider
The Estio Training programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive ten weeks of intensive training. Whilst in the workplace, apprentices will also receive continual assessment, and help and guidance from a dedicated trainer who will be there to ensure that they get the most from their work experience.

This apprenticeship will give you a Level 3 Infrastructure Technician Standard with training in areas such as:

Functional skills, Maths L2 and English L2
PC Fundamentals & Customer Service Skills
Business Processes & Network Fundamentals
Cloud Services
Coding & Logic
ERR
Networking and Architecture
Some of these modules will include an option to take an examination in order to receive a professional certificate.

Apprenticeship standard
Infrastructure technician

Training provider
Estio Training

Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd

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