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IT Support Apprentice

  • Location: Warrington
  • Salary: 8.000
  • Level: 3
  • Reference: VAC000790502

IT Support Apprentice VAC000790502

  • Sector: i t telecoms
  • Location: Warrington
  • Salary: 8.000
  • Level: 3
  • Reference: VAC000790502
IT Support Apprentice
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Reporting to the Helpdesk Team Leader, to be the 1st point of technical resource for clients with a principal responsibility of ensuring solutions to escalated client issues are achieved within SLAs and providing a sustainable resolution.

Apprenticeship summary
Weekly wage
£153.85

Working week
40 Hours, Shifts TBC

Total hours per week: 40.00

Apprenticeship duration
12 Months

Possible start date
12 Jul 2018

Apprenticeship level
Advanced Level Apprenticeship

Reference number
VAC000790502

Positions
1 available

Level 3 Estio IT Apprenticeships
IT Support Apprentice
Daresbury, Cheshire
£8,000/Annum

Converge TS is one of the UK’s leading cloud providers to law firms. Founded in 2006, they have a solid track record of year on year growth, based on an 80% recurring revenue model and a 99% client retention rate.

They specialise in delivering one service to one sector, cloud to law firms. This enables the team to be the best that they can be, it gives their clients the confidence that they are working with industry specialists and it is what sets them apart from their competitors.

Estio Training has an exciting opportunity for an apprentice to join this rapidly expanding company. Reporting to the Helpdesk Team Leader, to be the 1st point of technical resource for clients with a principal responsibility of ensuring solutions to escalated client issues are achieved within SLAs and providing a sustainable resolution.

DUTIES & RESPONSIBITIES:
Ensure resolutions are achieved within SLAs.
Ensure a good relationship between the client and Converge TS
Ensure that effective change control methodologies are operated with clients
Agree with clients priority ranking of recorded support incidents
Assist in maintaining client satisfaction within the helpdesk team.
Ensure the achievement of targeted KPIs
Ensure the capture of all support incidents logged by clients or monitoring alerts.
Ensure all backup checks are performed on a daily basis and issues are escalated.
Ensure that the Knowledge base is updated with any problem / solutions found.
Ensure that the Helpdesk Processes are followed.
Ensure call lists and customer communication is maintained.
Requirements and prospects
Desired skills
Good and effective client interface skills.
Sufficient written skills to prepare documentation and contribute to knowledgebase.
Able to work with people at all levels. Useful to have presentation skills.
Identify Solutions
Hardworking and good at identifying problems
Desired qualifications
5 GCSE’s at grades A*- C or equivalent (including English Language and Maths).
Future prospects
The role offers long term security and the opportunity to progress into a permanent position and for the right candidate a level four apprenticeship.
Things to consider
**Please note these dates should be used as a guideline only, should the right applicant be found the vacancy may close early.**
About the employer
Converge TS is one of the UK’s leading cloud providers to law firms. Founded in 2006, they have a solid track record of year on year growth, based on an 80% recurring revenue model and a 99% client retention rate.
Employer
CONVERGE-IT.NET LIMITED

Address
Daresbury Park

Daresbury

Warrington

WA4 4BS

Training provider
The Estio Training IT Apprenticeship programme gives people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive seven weeks of intensive training. Whilst in the workplace, apprentices will also receive continual assessment, and help and guidance from a dedicated trainer who will be there to ensure that they get the most from their work experience.

Training will lead to industry-recognised qualifications including:
Advanced apprenticeship for IT, Software, Web and Telecoms Professionals
Level 3 Diploma in Professional
Competence for IT and Telecoms Professionals
BTEC Level 3 Extended Diploma in ICT Systems and Principles
Functional skills, Maths L2, English L2 and ICT L2
PLTS and ERR
Estio training also offer the following optional units:
Microsoft MTA – Networking Fundamentals
Microsoft MTA – Windows Operating System Fundamentals
CompTIA A+
CompTIA Network+
CompTIA Security+

Training provider
Outsource Training Development

Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd

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Do you hold grades A-C Maths and English GCSE's (achieved or predicted)?

 Yes
 No

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