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IT Support Apprentice

  • Location: London
  • Salary: 12000
  • Level: 1
06/03/2019 QA integration London WC2E 9HE

IT Support Apprentice

  • Sector: i t telecoms
  • Location: London
  • Salary: 12000
  • Level: 1
IT Support Apprentice
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Employer Description:

City Fibre build optic infrastructure for the UK, empowering the UK’s economy and society. Their pure fibre infrastructure transforms the way governments, businesses and consumers communicate.

The Team:

City Fibre hire the best teams to deliver on their commitments. They embrace collaboration with customers and colleagues and strive for the highest levels of trust and respect. 

They are nimble, quick and exact in delivering their commitments and are honest in their beliefs, strong in our actions and deliver on our promises.

They offer an environment where you can define and achieve success.

Vacancy Description:

CityFibre are currently looking for an apprentice to provide first/second line software/IT support and systems administration.

You will be responsible for assisting with the integration of our various internal tools into the daily work-flows of employees and provide support with training on how to use our software.

Key Responsibilities:

  • To keep employee equipment up to date and in functional order
  • To keep track of various inventory assets (Laptops/Mobiles)
  • Support our Office365 environment used by our employees on a day to day basis
  • Keep track of work and equipment requests via ticketing systems (e.g. Jira)
  • Work with the rest of our IT Support Team

Desirable skills:

  • Azure AD knowledge or training
  • Atlassian product experience (Jira / Confluence)
  • Basic scripting knowledge (Powershell, Bash, Perl or Python)
  • Experience in Supporting Microsoft O365 
  • To build and configure equipment and systems to business specifications
  • Experience troubleshooting desktop software/hardware issues

Desired personal qualities:

  • A friendly and enthusiastic demeanour
  • Attitude
  • Willingness to learn
  • Behaviours
  • Enquiring Mind
  • Self-Starter

Desired Qualifications:

  • GCSE’s in Maths and English at C and above
  • Alevels/B-tec in IT

Future Prospects:

Full time job in the IT department.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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