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IT Support Apprentice

  • Location: Leicester
  • Salary: 7215
  • Level: 3
  • Reference: VAC-02878
16/01/2019 Remit Training Leicester LE1 3WW

IT Support Apprentice VAC-02878

  • Sector: i t telecoms
  • Location: Leicester
  • Salary: 7215
  • Level: 3
  • Reference: VAC-02878
IT Support Apprentice
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As an IT Help Desk Support Technician, you role is to provide first line immediate support within the IT department.
Responsibilities include:
• Maintain and operate the IT Helpdesk Systems
• Provide First Line Support and troubleshoot user’s issues with IT Systems
• Assembling, disassembling and building of computers.
• Work with clients to understand details of faults
• Resolving faults and explaining to the client the work you have carried out
• Fixing and maintaining equipment, such as printers, laptops, scanners and PCs
• Assisting with system upgrades and setting up new devices
• Recording problems
• Provide excellent customer service
• Identify the need for system and equipment update
Maintaining network support software
Installing and testing network hardware and software, performs routine maintenance, and applies vendor updates to software
Analysis of user support statistics and other data and recommends appropriate measures
Monitoring, and troubleshooting of network issues
Network Cabling, where required

Location: Leicester

Position Type: Apprenticeship

Sector: IT

Working Week: Monday to Friday – 8:30 am – 5:00pm

Weekly Wage: £138.75

Application Deadline: 24-02-2019

Possible Start Date: 04-02-2019

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