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IT Support Apprentice

  • Location: Telford
  • Salary: 7800
  • Level: 3
  • Reference: VAC-00167
13/02/2019 Intequal Telford TF2 9NT

IT Support Apprentice VAC-00167

  • Sector: i t telecoms
  • Location: Telford
  • Salary: 7800
  • Level: 3
  • Reference: VAC-00167
IT Support Apprentice
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Job Role
We are looking to recruit an IT Support Apprentice in the TF2 area of Telford who is a hardworking, organised individual with flexibility and a willingness to learn.
As a Microsoft Infrastructure Technician Apprentice your main roles and responsibilities will include:
• Becoming a valued part of the IT Support team.
• Some software support
• Installation of Software
• Providing 1st line support
• Creating users
• Monitoring backups
• Learning how to provide technical support.
• Assisting in customer projects and support activities as skills allow.
• Gaining on the job experience and being able to utilize the skills you have gained over the duration of your apprenticeship.
• Helping the existing staff, and the other sub-contractors partnered with, to deliver IT support services to clients.
• Learning how to handle telephone support calls as well as incoming helpdesk emails.
• Managing the helpdesk system, ensuring all calls are handled within appropriate timescales.
• Working on resolving the first line support where capable, and working with more experienced staff to help resolve more complex issues or referring to second/third line support staff where necessary.
• Updating company systems.

Location: Telford

Position Type: Apprenticeship

Sector: Information and Communication Technology (ICT)

Working Week: Mon-Fri, 8.45am-5pm, 45 min lunch

Weekly Wage: £150.00

Application Deadline: 22-03-2019

Possible Start Date: 01-04-2019

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