22/05/2019 QA integration Sheffield S11 8FT

IT Support Apprentice

  • Sector: i t telecoms
  • Location: Sheffield
  • Salary: 10400
  • Level: 2
IT Support Apprentice

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Employer Description: 

Celebrating over 25 years of trading and industry-leading, Visionbase Software LTD is expanding their friendly team through the addition of an IT Support Apprentice. Located on the outskirts of the vibrant City of Sheffield, you’ll join their supportive team and be involved in dealing with 1st and 2nd line issues via remote desktop support and resolving hardware and software issues. 

Vacancy Description: 

Reporting to Paul (the Managing Director), you will be working within a team of 3; where there is a strong emphasis on staff development and training. 

Typical roles and responsibilities include (but are not limited to): 

  • Dealing with 1st and 2nd line issues via remote desktop support 
  • Escalating issues to the relevant support engineer 
  • Installing our Property Management Software and Sage accounts  
  • Resolving hardware and software issues 

Full support and guidance will be provided by both the employer and training provider throughout the apprenticeship. 

Desirable Skills: 

  • Passion for IT 
  • Competent with Microsoft Office 
  • Computer literate 
  • Good communication skills 
  • A methodical and logical troubleshooting mind-set 

Personal Qualities: 

  • Willingness to learn 
  • Can do attitude 
  • Patience and understanding 
  • Self-motivated 

Desired qualifications: 

3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade D or above. 

Future Prospects/Benefits: 

  • There will be career progression opportunities available upon completion of the programme. You, along with your employer, may progress to a Level 4 programme, and take your training even further
  • 20 days annual leave plus bank holidays
  • Additional in-house support and training
  • Visionbase Software Limited is located in Sheffield, close to Ecclesall Road with easy access to public transport links from wider areas including train and bus. For those that drive, there is parking on site 

Important Information:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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