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IT Support Apprentice – Leicester (LE9) – 16906

  • Location: Leicester
  • Salary: 10000
  • Level: 1
04/12/2018 QA integration Leicester LE9 7RN

IT Support Apprentice – Leicester (LE9) – 16906

  • Sector: i t telecoms
  • Location: Leicester
  • Salary: 10000
  • Level: 1
IT Support Apprentice – Leicester (LE9) – 16906
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Employer description:

With offices in Chessington, Surrey and Earl Shilton in the Midlands, we are a well‐established and growing provider of managed IT support services and CRM solutions.

Our clients range from large, public sector organisations based around the UK, to SMEs operating across a number of industries. Entegraty has significant experience of developing and delivering tailored IT and CRM solutions to meet varying business requirements.

Though we operate in a highly competitive industry, Entegraty has very high retention levels for both our employees and our clients. This is due to Entegraty’s dedication to quality of service and our commitment to technical and personal development of our employees.

Job overview / purpose:

We are currently recruiting for a motivated and driven individual who is looking to kick start their career within a busy and dynamic IT department.

You will be joining a friendly team of professionals focused on delivering 1st class service and support to clients. Your job will require you to carry out a variety of different tasks involving different skills, communication, organisation, etc. enabling you to develop your expertise in different areas.

In order to be successful within the role, the candidate should have a high passion for IT and proven troubleshooting/break-fix of IT equipment (fixing/building computers, configuring routers).

Main role:

The successful candidate’s primary role will be to help and assist the Technical teams based in both Leicester and Chessington with both technical and administrative tasks:

  • Building and configuration of PC’s/Laptops
  • Liaising directly with clients as part of the technical helpdesk team
  • 1st Line Desktop/Server Support
  • Imaging of PC’s/Laptops
  • Configuring networking equipment
  • Monitoring of client backups
  • Log support issues as and when required
  • Creating documentation of internal and client environments
  • General administration tasks
  • Help with general business marketing tasks, such as sending out newsletters or mail shots (depending on the availability of time)
  • Log support issues as and when required

Desired qualities:

The successful candidate will have:

  • Good communication skills
  • Confidence – This job involves contacting clients’ personnel including company executives, by email and by phone
  • Strong organisational skills
  • A basic understanding of IT systems, with a keen interest in developing their passion, particularly around the infrastructure and networking area
  • Excellent written English skills

The ideal candidate will be:

  • Able to communicate and articulate technical concepts to a non‐technical audience
  • Able to work independently and part of a team

Desired qualification requirements:

The chosen candidate must have 5 A-C graded GCSEs or equivalent (Maths, English essential).

Working week:

5 days per week,

Monday – Friday,

8:30am – 5.30pm,

40 hrs a week, [all details will be confirmed with the employer]

Salary:

£8000 per annum basic salary,

Which will rise to £8,500 upon successful completion of 6-month probation,

Then rise again to £10,000 per annum on successful completion of 12-month apprenticeship.

Benefits / Future prospects:

  • Provided you demonstrate the right level of initiative and enthusiasm, you will be offered training courses to help develop your career in the chosen area
  • This is a truly exciting opportunity to join an organisation who invest heavily in apprenticeships and offer long-term career progression starting with a full time permanent position

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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