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IT Support Technician Apprentice

  • Location: Hook
  • Salary: 18000
  • Level: 2
11/10/2019 QA integration Hook RG29 1DU

IT Support Technician Apprentice

  • Sector: i t telecoms
  • Location: Hook
  • Salary: 18000
  • Level: 2
IT Support Technician Apprentice
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Employer description: 

Evorio Ltd is a rapidly growing business, and we are about to celebrate our tenth anniversary. Run by a passionate and dedicated technical team based in Odiham, Hampshire, we work closely with our clients to provide world-class technical support and application hosting for their IT systems so that they can concentrate on running their business. 

For more information, please visit us at www.evorio.co.uk

Job overview: 

We have a number of apprentices and have taken on apprentices for a number of years now, with most going full time thereafter and staying on. 

We are looking for a reliable, bright and enthusiastic person to help us continue to grow our business. 

The role is to provide support to our existing customers and help us on-board new prospects. 

Having a good telephone manner and desire to provide excellent customer service is essential. Ideally you will you have three years’ experience in a similar role and looking to further your experience. 

Primary responsibilities: 

  • Troubleshooting and diagnosing support issues via phone, email or onsite visits 
  • Effective ticket management to meet defined service levels 
  • Escalate incidents to required support teams, vendors and team leads 
  • Provide client training on application usage and best practices 

Desirable skills: 

  • Experience with Windows 7, 8, 10 
  • Know how to / have used Microsoft Office 
  • An understanding of ITIL methodology 
  • Knowledge of networking fundamentals 

Personal qualities: 

  • Genuine and demonstrable interest in technology  

Desired qualifications: 

  • 5 GCSE’s, grade A-C including English & Maths 

Salary:

£18,000 per annum. 

Future prospects: 

Full time opportunity upon successful completion of the apprenticeship. 

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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