17/09/2018 QA integration West Susssex PO19 8AE

IT Support Technician Apprentice – West Susssex (PO19) – 16333

  • Sector: i t telecoms
  • Location: West Susssex
  • Salary: 9991.8
  • Level: 1
IT Support Technician Apprentice – West Susssex (PO19) – 16333

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Employer description

We are proud to be part of an inclusive school community that promotes equality and an environment where diversity is regarded as positive and everyone can feel that they are able to express their viewpoints and beliefs in safety.

The British Values of democracy, rule of law, individual liberty and tolerance of those with different faiths and beliefs are embedded throughout the school experience. Our active Junior Leadership plays a large role in exemplifying these values, as does our House system in the numerous charity events and activities that take place.

Students engage intellectually with controversial and contemporary issues through PSHE tutorials and the large number of educational trips and visits that take place. The values and ethos of the school make it a truly special environment to study and work in.

Job overview / purpose

Currently seeking an IT Apprentice with an enthusiastic attitude, who is also an ambitious and a logical thinker.

This position is based within a prestigious local High School in Chichester.

In this position, the apprentice will be working in a close team, ensuring a fast and effective response to students and staff networking issues, software and hardware installations.

Chichester High School is committed to safeguarding and promoting the welfare of children and young people, and expects all staff to share this commitment.

Main responsibilities

1. To work as a member the IT Support team to provide hardware and software support for all students and staff including technical support during lessons as and when required

2. To work within the IT Support team to ensure the smooth running of both the administration and curriculum networks. This involves the timely resolution of issues such as:

A. resetting passwords

B. resolving problems with user areas

C. Restoring lost work

D. Resolving printing problems and managing print queues

E. Creating new user network and email accounts

3. To be the first point of contact for all support requests via telephone, email or in person –

This involves logging all requests using the Helpdesk Software, documenting all work undertaken and maintaining records

4. To adopt a pro-active approach to IT Support, determining whether an immediate solution is both required and possible; ensuring steps are taken to find a permanent solution if not immediately possible

5. To maintain and repair computer equipment throughout the school – This involves diagnosing the faults, repairing where appropriate and liaising with third parties for on/offsite warranty repairs

6. To ensure that specialist ICT teaching rooms are fully equipped and operational at all times

7. To liaise with external providers of support and suppliers

8. To monitor server backups and escalate issues to the Network Manager

9. To ensure that inventories are kept up to date and manage the loan of equipment to users

10. To assist with the processing and installation of all new IT equipment

11. To undertake departmental administrative tasks eg communications to users and faculties

12. To monitor the stock of consumables and spare parts and prepare the goods requisition paperwork for their replacement when necessary

13. To check all IT Suites at the end of each day for faults and damage and clean IT equipment when required

14. To monitor internet, network and printer usage

15. To install and test new peripherals and locally installed software

16. To contribute to all planning and development projects undertaken by the department

Other duties may be reasonably required from time to time, which will commensurate with grade and/or level of responsibility of the post.

This job description and allocation of particular responsibilities may be reviewed and amended following consultation. Such a review will take place as part of the appraisal cycle and at any other time on request.

Desired qualities

  • Enthusiasm for IT, education and promoting the welfare of students
  • Excellent communication skills, both written and verbal
  • Good organisation skills and be willing to learn
  • Ability to work well in a team environment
  • High attention to detail with problem solving skills
  • Ambition, strong work ethic and open to new ideas

Desired qualification

Minimum 5 GCSE Grades (C and above) or equivalent, including Maths and English

Working week

9am-5.00pm (Monday to Friday), [average week, will be confirmed with the employer]


£10,000 per annum

Important Information

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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