14/06/2018 Estio Training Warrington WA2 8UD

IT Technical Engineer VAC001209344

  • Sector: i t telecoms
  • Location: Warrington
  • Salary: 7.500
  • Level: 3
  • Reference: VAC001209344
IT Technical Engineer

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Estio Training has an exciting new opportunity for an IT Technical Engineer with AVC Digital based in Warrington.

Apprenticeship summary
Annual wage

Working week
Monday-Friday, Shifts TBC

Total hours per week: 37.50

Apprenticeship duration
12 months

Possible start date
17 Jul 2018

Apprenticeship level
Advanced Level Apprenticeship

Reference number

1 available

Responsible for installation, configuration and maintenance of various Technical Services customer accounts including but not limited to, IBM, Waterstones, Brighthouse, Lenovo, Amscreen and Insight UK
Installation of various customer specific IT hardware builds and imaging
Repairing technical faults on PC’s and lap-tops
Working with Technical Engineers on operational and technical duties and producing results to the AVC Digital Technical Services Manager
Working within the Warrington Config Centre to install and maintain a variety of IT systems, including but not limited to EPOS systems, PC’s, CCTV, Digital Signage Audio Visual systems and a selection of IT Hardware
Shadowing engineers to customer sites when directed to assess any type of technical fault and submitting reports to the Technical Manager
Assisting with Troubleshooting and diagnostics across customer and internal technical solutions and systems
Ensuring all customer deliverables are carried out and recorded including surveys, documentation returns, and reporting
Ensuring all AVC Digital HSE procedures and documentation is adhered to and completed when necessary
Understanding the need for confidentiality when dealing with both internal and external information
To complete and keep updated the standard minimum AVC Digital competences requirement which are manual handling, working at height, asbestos awareness and CSCS
Requirements and prospects
Desired skills
An understanding of Windows operating systems is essential, any experience of servers an advantage
Infrastructure – Networking, Firewall, Routing
Strong Customer Service skills and excellent telephone manner
Strong communication skills in all forms including, written, oral, email, telephone and presentation
A positive attitude to dealing with people
Capable of hands on problem solving, with ability to generate ideas and solutions
A positive and determined approach
Ability to use own initiative and play close attention to detail
Ability to cope with competing demands and to priorities tasks
Personal qualities
Being enthusiastic, confident, positive and proactive is a must
Pleasant and friendly manner, empathy for customers
Ability to communicate to colleagues and customers of varying ages and backgrounds
Ability to work under pressure and to tight deadlines
Ambitious with an appetite to learn
Desired qualifications
Minimum 5 GCSEs Grade C+ (or equivalent)
Future prospects
The role offers long term security and the opportunity to progress into a permanent position.
Things to consider
The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).
About the employer
AVC Digital is an innovative and comprehensive IT solutions company; They take pride In delivering bespoke, cutting-edge IT services, along with a commitment to providing exceptional results and high levels of customer satisfaction as standard
Avc Digital

Unit 1

Opus 9

Calver Road



Training provider
The Estio Training IT Apprenticeship programme gives young people the opportunity to get practical experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive twelve weeks of intensive training. Whilst in the workplace, apprentices will also receive continual assessment, and help and guidance from a dedicated trainer who will be there to ensure that they get the most from their work experience.

Training will lead to industry-recognised qualifications including:

Advanced apprenticeship for IT, Software, Web and Telecoms Professionals
Level 3 Diploma in Professional Competence for IT and Telecoms Professionals
BTEC Level 3 Extended Diploma in ICT Systems and Principles
Personal Learning and Thinking Skills (PLTS)
Employer Rights and Responsibilities (ERR)
CompTIA A+
CompTIA Network+
CompTIA Security+
CompTIA Server+
Estio training also offer the following optional units:

MCTS on Windows 7
MCTS on MCSA, MS Solutions Associate
MCITP on Windows Server 2008

Training provider
Estio Training

Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd

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