IT Technical Support Apprentice
IT Technical Support Apprentice VAC-04950
As IT Technical Support Apprentice with Netserve LTD you may be required to work in a variety of different ways including; on site where you will be working within the main business, directly with staff members. You could also be working remotely, where you could be staffing an IT help desk, answering calls and emails.
This would require you to resolve problems by guiding clients through programmes or you may be required to access their computers remotely and resolve the problem for them.
You could be working as part of a team within a company, or may be providing support to external business clients.
Responsibilities may vary depending on the employer but duties for this role usually include:
Support senior members by working with clients to understand details of faults
Learn how to professionally resolve faults and explain to the client the work you have carried out
Deal with any fixing and maintaining of equipment, such as printers, laptops, scanners and PCs
Assisting with system upgrades and setting up new devices
Support with the recording of problems within various CRM systems so that task histories can be reviewed
Provide an overall excellent customer service
Identify the need for system and equipment updates.
Position Type: Apprenticeship
Working Week: Monday to Friday: 9:00am – 5:00pm
Weekly Wage: £192.31
Application Deadline: 15-04-2020
Possible Start Date: 23-04-2020
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