IT Technical Support
IT Technical Support VAC001409179
Estio Training have an exciting new opportunity for a IT support Technician with Probado a IT Company based in Huddersfield.
£9,000.00 – £12,000.00
Monday-Friday (flexible hours and pay TBA)
Total hours per week: 35.00
Possible start date
30 Jul 2018
Advanced Level Apprenticeship
Your role will be to help in supporting the ICT needs of both existing and new clients.
You will have a passion for all things ICT related and ideally have some programming knowledge/experience. You will be eager to harness your strong desire to learn and put to good use your technical skills & knowledge. You will need to be able to show that you are a motivated self-starter who likes to try new activities and learn from them. You will also be willing to portray a professional image at all times, be understanding to a client’s needs and subscribe to Probado’s core values of Honesty, Integrity, Knowledge and Excellence.
If the above description sounds like you, what are you waiting for? Please apply today and provide as much detail as you can to show that you are the best candidate for this exciting role.
Your duties and responsibilities in this role will consist of:
Provision of 1st line Technical Helpdesk Support to clients
Installation of software applications, configuring virtual server environments and ensuring secure IT networks and environments, some of which will involve site visits
Hardware installation including creating or adapting networks
Remotely accessing customers Servers and Workstations to resolve any issues
Working closely with senior engineers both on and off site to develop a firm understanding customer systems and requirements
Providing 1st class customer service.
You will also have the opportunity to see projects evolve from the initial meetings to final sign-off.
Requirements and prospects
Good communication skills
Practical approach and enthusiasm for learning
Flexible, pro-active approach
Responsible and hard working
Ability to work both individually and in a team to solve problems head-on
5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)
The role offers long term security and the opportunity to progress into a permanent position.
About the employer
Probado are a Business to Business Managed IT Services company that provide full technical support for Charities, Solicitors and local business with a sixty mile radius of their offices.
Probado services include-
Managed ICT services
Hosting and Thin Client services
Managed Print Services
Voice Over IP Telephony
Consultancy and Training
As a Managed Services Provider they foster long term trusted relationships with clients and suppliers and seek honesty, integrity and a will to strive for excellence from all their staff.
Your future prospects are bright at Probado. In return for your dedication and willingness to learn, you will be exposed to working with complex clients IT environments within a supportive team.
The Estio Training programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.
Learners will receive eight weeks of intensive training. Whilst in the workplace, apprentices will also receive continual coaching, help and guidance from a dedicated Skills Development Coach who will be there to ensure that they get the most from their work experience.
This apprenticeship will give you a Level 3 Infrastructure Technician Standard with training in areas such as:
Functional skills, Maths L2 and English L2
Business Processes & Customer Services
Networking & Architecture
Mobile & Operating Systems
Coding & Logic
Some of these modules will include an option to take an examination in order to receive a professional certificate.
Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd
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