Junior Technical Support Engineer – Leigh IT-WN7

  • Sector: i t telecoms
  • Location: Leigh
  • Reference: IT-WN7
Junior Technical Support Engineer – Leigh

This listing has expired

Company – ITSkillsman
Salary — £7,200
Location – Leigh, Manchester – WN7 3DD
No. Positions – 1
Duration – 1 Year apprenticeship
Work Type Apprenticeship
Industry Sector Computing and IT

Job Description TEXT:

In this role, you will provide 1st and possibly 2nd line technical support to external clients as well as providing PC and VoIP phone system and other basic installations at client premises.

*** A driver’s license is essential for this role ***

The role is packed with variety and will provide the successful candidate with a fantastic foundation of experience across a number of popular technologies. As part of an experienced team the scope to learn on a practical basis surrounded by knowledgeable experts is tremendous. The company is a highly professional and progressive organisation offering the right individual an opportunity to grow quickly with the business.

Your responsibilities will include:
• Helping to support issue resolution and installations both via remote access and onsite visits to client’s sites as required
• Supporting the configuration of new VoIP phone systems, PC’s, Servers and Exchange mailboxes and backup software
• Assisting in the completion of internal and client projects as required
• Following standard procedures for regular activities
• Working with and escalating where necessary technical issues and changes to senior infrastructure engineers
• Attending and actively engage in regular team meetings
• Assisting with projects, upgrades and new system implementations

You will be:
• An ambitious individual looking for a career as an IT Pro, with a passion for technology and a hunger to learn and progress quickly
• Flexible and adaptable to change in a fast growing environment
• Well spoken, have a service led attitude and be able to communicate well with customers both verbally and with good written English
• Able to work well independently but know when to seek support from more senior staff in order to complete all work to company standards
• An enthusiastic individual that works well with others and a friendly, people orientated personality
• Able to remain calm, focussed and collected under pressure
• A self-starter who is able to work in a fast paced environment and pick up knowledge quickly
• A logical and analytical thinker with the ability to solve problems
• Flexible, inquisitive and have a willingness to learn
• Hardworking, reliable and professional with great pride in your work
• A strong character with integrity and self confidence
• Qualified with a minimum of 5 GCSEs (grade C and above) including English, Maths and ICT

Summary Job Description

The company was established in 2009 and delivers Cloud based hosted IT solutions from UK datacentres. They also provide more traditional IT support and hardware installations covering everything from networks, servers and managed WiFi, to PCs, IP phone systems, and audio visual solutions.

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