Junior IT Technician: Microsoft IT Apprenticeship – Saffron Walden
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Not just any IT Apprenticeship, this is the MICROSOFT IT Apprenticeship and we are looking for YOU to start your career in IT Support!
JUNIOR IT TECHNICIAN APPRENTICE: Providing 1st line helpdesk support to commercial organisations. Respond to incoming support request via telephone, email or monitoring system and resolve or escalate, as well as assisting on onsite project work.
Receives and responds to incoming calls, and/or e-mails regarding desktop hardware and/or software problems;
Maintains and improves on SLA levels and first call resolution rates;
Prioritises and responds to customer demands and expectations and escalate where necessary;
Log instances of systems failure, repair, installation and removal in the company provided Service Management System;
Installs, configures, tests, maintains, monitors, and troubleshoots associated server based and end user PC hardware, software and networking products;
Accompany Technical Account Manager to perform on-site analysis, diagnosis, and resolution of complex hardware problems for all on-site IT assets.
Strong customer service orientation;
Good written skills for communication with senior employees and colleagues;
Good level oral and interpersonal communication skills when dealing with customers;
An understanding of the importance of quality customer service and relations and the impact which IT has on the business;
Ability to work well in a high pressured environment, responding to large numbers of user calls;
Ability to make good judgement calls when prioritising;
Qualified with a minimum of 5 GCSEs (grade C and above) including English, Maths and ICT
FUTURE PROSPECTS: there is a clear career path and in the future you could move on to IT Technician, then Senior IT Technician and Field Engineer.
This is an exciting Microsoft IT Apprenticeship opportunity with a well-established forward thinking IT Consultancy based in Saffron Walden for an enthusiastic person (aged 16-18 to meet government criteria) to join their growing team. In this role, you would earn up to £7,500 per year, whilst learning on the job and gaining industry sought after Microsoft IT certifications.
THE COMPANY: is an IT support and services company. They provide monthly support, including helpdesk, as well as undertaking a variety of IT projects.
IT Skills Management is the most successful company in placing apprentices in the IT sector and 92% of Microsoft IT Apprentices stay with the company with which they started their apprenticeship. We have a unique relationship with Microsoft and are their official partner for their highly accredited Apprenticeship Program, which has been designed for and developed by Microsoft Partner companies to help bring new talent into the industry. With various reports stating there is a large shortage of IT skills, which are needed to help the economic growth, this is an ideal time to join the IT industry.
Please note that full government funding is only available to candidates aged between 16 and 18 years and part funding may be available for those under the age of 24.
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