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Joining Vodafone is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us
Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love
And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle.
For us, happy employees equal happy customers.
And we’re looking for Retail apprentices to come and join us.
Based within one of our Retail stores, our apprentices receive mentoring and training in Retail to achieve their Level 2 apprenticeship (Retailer Apprenticeship Standard)– all within 12 months.
Through the Retail apprenticeship you will have the opportunity to gain the knowledge, skills and qualifications to become fully competent in the role of Retail Adviser upon completion of the scheme.
Alongside this, we offer a competitive salary and benefits.
This apprenticeship provides an ideal stepping stone into a career in Retail.
Retail at Vodafone
Everything we do starts with our customers, so a career in Vodafone retail is your opportunity to get involved with one of the most important parts of our business and help us bring people together around great technology. We do more than simply sell products and services; we help people feel free to live their lives their way.
About the role
Our Retail Advisers have one thing in common – they genuinely want to help customers get the most out of their technology. Some customers know exactly what they want. Others don’t know where to start. You’ll connect with them by asking the right questions. Listening and then explaining things in just the right way, above everything – you’ll just be your brilliant self.
You’ll be building a rapport with customers and talking about the product or service in relation to how it benefits them and not just its features.
We’ll teach you key sales techniques to understand and sell to customers’ needs and how to sell ethically & responsibly.
What we will be looking for in you
Joining Vodafone means we’ll support and encourage you every step of the way here. If you have sales and retail experience – great – but don’t worry if you don’t – what’s most important is your attitude and drive to deliver personal & store targets through a brilliant customer service – we can train you in everything else.
We’re looking for people who are excited about providing great customer service and want to pursue a career in Retail.
It’s important that you are a great listener and communicator – as that’s what excellent service is all about.
So our apprentices need to be enthusiastic and motivated in everything they do. You’ll be a team player and have a real passion for making a difference, both in your development and within the business.
This role also requires someone who has a flexible attitude to working hours, as being a Retail Adviser requires you to work in the store at different times.
Bring all of that, and you can look forward to a competitive salary along with stacks of other great benefits and discounts. All this and you’ll get a formally recognised qualification when you complete your 12 month apprenticeship.
You need to be 18 years or over on 1st Sept 2018 and match the following requirements:
· A minimum of GCSEs in Maths and English at grade G or above, or an equivalent level qualification
· Have lived in the EU for 3 years or more and have the right to work
We have vacancies available in the following locations:
Essex and Herts
Commitment from Vodafone
Vodafone is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company.