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Level 3 Infrastructure Technician Apprenticeship

  • Location: Birmingham
  • Salary: 11512
  • Level: 2
10/09/2019 QA integration Birmingham B33 9TX

Level 3 Infrastructure Technician Apprenticeship

  • Sector: i t telecoms
  • Location: Birmingham
  • Salary: 11512
  • Level: 2
Level 3 Infrastructure Technician Apprenticeship
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Employer description:

Our Client specialises in the design, project management, installation, and service / maintenance of refrigeration, air conditioning, mechanical, electrical and other core building services, currently it has established itself as one of the nations leading contractors, offering an all encompassing package to a wide range of clients in the retail, commercial, corporate and governmental fields.

The company provides a truly nation-wide service, that is among few companies who can boast such provision using directly employed staff and engineers.

Vacancy Description:

  • Provide full IT support service duties through the provision of technical support to all customers of the IT department.
  • Fault finding and resolution.
  • Identify possible system/s improvement/evolvement, and to work with Senior Management and System provider/s to meet requirements.
  • Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
  • Installation, configuration, and ongoing usability of mobile equipment and applications in line with company policy.
  • Administration of a variety of software packages within the business.
  • Interact with numerous computer platforms in a client server environment. Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
  • Order computer supplies, when necessary.
  • Assist in maintaining LAN/WAN records and, as appropriate, telephone systems cable.
  • Travel across the Company sites as required to provide support as necessary.
  • Communication within a small team based at 2 geographic locations.
  • Understanding of escalation process within team.
  • Develop and maintain key interdepartmental relationships.
  • Undertake all other duties identified by the ICT Manager to ensure smooth running of the function at all times.
  • Ensure that part ordering procedure is followed, and value of parts ordered does not reach excessive / unacceptable levels.

 Desirable Skills: 

  • Is helpful, friendly and courteous, Clarifies customer enquiries and responds in timely fashion.
  • Knows who is responsible for what and who to refer people to and escalates issues appropriately.
  • Builds relationships with customers.
  • Demonstrates adaptability and flexibility in order to meet customer needs and manage expectations.
  • Ensures good service.
  • Ensures high standards of service delivery.
  • Consults with customers to identify their needs.
  • Takes a solution focused approach and tackles customer issues.
  • Arrives punctually for work.
  • Communication and Understanding.
  • Numerical data is accurate and interpreted correctly.
  • Seeks additional information to enhance understanding, Determines and clarifies the exact requirements of any situation.
  • Checks information for accuracy and raises concerns if information is inaccurate.
  • Structures information to meet the needs and understanding of the intended recipient/audience.
  • Demonstrates an understanding of different organisational departments and functions.
  • IT Skills.
  • Uses email and Microsoft packages skilfully and appropriately.
  • Obtaining information.
  • Uses questioning, analytical and probing skills to ‘dig deeper’.

 Personal Qualities:

  • Is reliable and consistent
    • Demonstrates a positive/can do attitude
    • Is responsive to instructions and feedback and seeks to deliver results
    • Complies with relevant standards and procedures
    • Takes pride in work and ensures output is accurate and of a high quality and quantity
    • Takes responsibility for actions and doesn’t blame others unfairly
    • Works hard and puts in longer hours than necessary

  • Takes ownership and prioritises
    • Asks questions and seeks out information to do job
    • Prioritises work appropriately and organises self
    • Monitors workload and takes initiative to identify work
    • Works autonomously and can motivate self
    • Sees things through from beginning to end
    • Willingly maintains knowledge and skills required to do job

  • Plans ahead and initiates action
    • Ensures / knows what and why things need to be done
    • Plans ahead in accordance with objectives
    • Seeks out opportunities and overcomes obstacles
    • Takes ownerships and prioritises

Desired Qualifications:

3x GCSEs (or equivalent) at grade A-C in any subject
GCSE English and Maths (or equivalents) at grade D or above

Future Prospects:

Long term employment, Potential to increase earnings based on performance and completion of programme.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

 To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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