Network Operation Centre Apprentice VAC001409004
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Estio Training have an exciting new opportunity for an IT Apprentice with Lima Networks, an IT company based in Salford.
Monday – Friday, shifts TBC.
Total hours per week: 35.00
Possible start date
30 Jul 2018
Advanced Level Apprenticeship
LIMA’s Network Operation Centre Apprentice role is focused on proactively monitoring their customers infrastructure in order to prevent major incidents and avoidable downtime. It requires basic exposure to latest technologies such as Microsoft Windows Server, Microsoft Exchange Server, NetApp, VmWare and networking.
Your duties and responsibilities in this role will consist of:
Proactive monitoring of customers infrastructure
Incidents logging and escalation
Onboarding new customers on to the monitoring platform
Working as part of the Support Team to assist in resolving cases
Assisting other members of the technical team
Identifying projects/sales opportunities from analysing trends
Providing different levels of monitoring to Lima’s customers
Requirements and prospects
Customer facing experience
Excellent troubleshooting skills
Able to communicate with customers, vendors and colleagues
Basic knowledge of Microsoft based operating systems, Server 2008/2012 and Windows 7/8/10
Basic Networking knowledge (LAN, WAN, Wireless)
Basic Microsoft Exchange Server knowledge
Basic Administration and Support Experience of Networking Technologies including vendors such as:
HP Network devices
Basic knowledge of Virtualisation Technologies including VmWare and Hyper-V
Basic understanding of Storage Solutions including both SAN and NAS
Appreciation of ITIL standards
Excellent communication skills
Outgoing friendly character, polite and professional
Ambitious and self driven
Ability to work with a team
5 GCSEs grades A*-C/9-4 or equivalent (including English Language and maths)
The role offers long term security and the opportunity to progress into a permanent position.
About the employer
LIMA is a leading provider of IT Solutions to UK businesses, from data centre solutions to end user devices.
They pride themselves in delivering an expansive scope of best of breed vendor products and services which span on premise infrastructure solutions & technical services, Cloud Services and fully Managed Support Services.
They have a simple but highly effective and proven proposition; they focus on their customers’ desired business outcome from the outset, designing solutions with their customers and providing them with visibility and control at all times, backed up by a service commitment to end to end accountability.
LIMA was established in 1997 and is now one of the leading award winning independent businesses in the industry.
LIMA NETWORKS LTD
The Estio Training programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.
Learners will receive eight weeks of intensive training. Whilst in the workplace, apprentices will also receive continual coaching, help and guidance from a dedicated Skills Development Coach who will be there to ensure that they get the most from their work experience.
This apprenticeship will give you a Level 3 Infrastructure Technician Standard with training in areas such as:
Functional Skills Level 2 (maths, English and ICT)
Personal Learning & Thinking Skills (PLTS)
Employment Responsibilities and Rights (ERR)
Business Processes & Customer Services
Networking & Architecture
Mobile & Operating Systems
Coding & Logic
Some of these modules will include an option to take an examination in order to receive a professional certificate.
Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd
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