13/07/2018 Estio Training Manchester M2 6ET

IT Network Support Technician Apprentice VAC001385491

  • Sector: i t telecoms
  • Location: Manchester
  • Salary: 7.215
  • Level: 3
  • Reference: VAC001385491
IT Network Support Technician Apprentice

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Estio Training have an exciting new opportunity for an Infrastructure Technician with Titan Network Services, an IT Company based in Manchester

Apprenticeship summary
Weekly wage

Working week
Monday – Friday

Total hours per week: 37.50

Apprenticeship duration
15 months

Possible start date
28 Aug 2018

Apprenticeship level
Advanced Level Apprenticeship

Reference number

1 available

You will provide day to day desktop and server support to the businesses clients, assisting in maintaining maximum availability of these systems.

This exciting role requires flexibility and the use of effective problem solving skills to meet deadlines and ensure customer service is delivered to the highest standard. A wealth of experience and knowledge in the IT sector will be passed down with the aim to develop the best possible IT support technician.

Your duties and responsibilities in this role will consist of:

Being responsible for day to day support in relation to communications, mobilising and information systems including fault finding, conversion work, undertaking minor PC and Server hardware repairs and ensuring effective maintenance is carried out, including backing up data within IT systems.
Being responsible for server administration to include the creation of user information within the windows environment, enabling user access to associated drive mappings, printers, enabling email and internet access, where appropriate.
Undertaking server builds to organisational specification and install on the computer network.
Undertaking upgrades of computers by replacing component parts as required along with specialist software and network equipment.
Assisting in administering client networks by resolving problems within software applications and on computer hardware.
Maintaining an up to date, carried and extensive knowledge of IT and Networking.
Requirements and prospects
Desired skills
Excellent client-facing and internal communication skills
Excellent written and verbal communication skills
Solid organisational skills including attention to detail and multi-tasking skills
Personal qualities
Proactive attitude towards work
Keen to learn and develop
Energetic, enthusiastic and passionate
Exceptional work ethic
Positive ‘can-do’ attitude
Desired qualifications
5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Future prospects
The role offers long term security and the opportunity to progress into a permanent position. It also provides the benefits of excellent and proven training, high-end top-floor city centre offices, pool table, Xbox, break-out room, etc.

About the employer
With over 20 years of experience in Manchester’s IT Industry, Titan Network’s simply structured support package is designed to meet the technical support needs of any business, which have been created with a broad experience of IT Support packages provided by a huge range of businesses across many industry verticals.

Titan Network Services Limited


John Dalton Street


M2 6ET
Training provider
The Estio Training programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive ten weeks of intensive training. Whilst in the workplace, apprentices will also receive continual assessment, and help and guidance from a dedicated trainer who will be there to ensure that they get the most from their work experience.

This apprenticeship will give you a Level 3 Infrastructure Technician Standard with training in areas such as:

Functional skills, Maths L2 and English L2
PC Fundamentals & Customer Service Skills
Business Processes & Network Fundamentals
Cloud Services
Coding & Logic
Networking and Architecture
Some of these modules will include an option to take an examination in order to receive a professional certificate.

Apprenticeship standard
Infrastructure technician

Training provider
Estio Training

Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd

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