Nexmo – Apprentice Help Desk Technician

  • Sector: i t telecoms
  • Location: London
  • Salary: 12000
Nexmo – Apprentice Help Desk Technician

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Job Description
Don’t miss out on the chance to start your IT career at an industry leading company! Nexmo has grown over 200% with a turnover of over $75 million, and you could be a part of that as their Apprentice Help Desk Technician. They are a motivated and eager company who have a passion for what they do, and it’s a fantastic atmosphere to work in. You’ll have a dedicated mentor in the form of an IT engineer who will support your growth and development into a valuable member of the team.

About the company:

Nexmo, the Vonage API Platform, provides tools for voice, messaging and phone verification, allowing developers to embed programmable communications into mobile apps, websites and business systems. Nexmo enables enterprises to reimagine their digital customer experiences by providing them with the tools they need to easily communicate information to customers in real-time through text messaging, chat, social media and voice.

What you’ll be doing:

As an Infrastructure Apprentice, you will provide support to internal and external customers, helping company productivity through technology by using tools to problem solve and troubleshoot non-routine problems. You may also be providing invaluable support in setting up employees on systems when needed. You will need to be flexible enough to adapt to their role to meet the changing needs of the company.

You will be working with the senior IT support engineer who will coach and mentor you to carry out the following duties…

Dealing with service desk tickets
Making sure proper SLA’s are met
Assisting your line manager to carry out IT projects
You’ll be great for this role if:

You’re keen to learn and IT savvy
You have logical and creative thinking skills
You have analytical and problem-solving skills
You have the ability to work independently and to take responsibility
Role location:

44 Featherstone Street, London, EC1Y 8RN
Apply For This Job Now
Job Categories: London. Job Types: Infrastructure Technician. Salaries: £12000. PA

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