Apply Now

One World Express INC Ltd – Apprenticeship in Customer Services LEVEL 2

  • Location: Hayes
  • Salary: 150
  • Level: 2
14/02/2019 Uxbridge college Hayes UB3 3NB

One World Express INC Ltd – Apprenticeship in Customer Services LEVEL 2

  • Sector: customer service
  • Location: Hayes
  • Salary: 150
  • Level: 2
One World Express INC Ltd – Apprenticeship in Customer Services LEVEL 2
Apply Now

Looking for a young, bright and driven individual to succeed in a fast paced e-commerce Customer Service team.

We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

 

The target is to ensure excellent service standards and maintain high customer satisfaction.

 

Responsibilities

 

  • Effectively handling incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive
  • communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

 

Requirements

 

  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritise, and manage time effectively

GCSE or Equivalent Education

Quick learner and to be able to work as part of a team

Get more details

By applying for this vacancy you agree to our terms and conditions and privacy policy. We will never share or sell your data to any third parties and it will be handled securely at every stage of the recruitment process.

Stop searching, be found! With the new CareerMap CV Library REGISTER YOUR CV
Stop searching and be found with the new CareerMap CV Library
REGISTER YOUR CV