14/02/2019 Uxbridge college Hayes UB3 3NB

One World Express INC Ltd – Apprenticeship in Customer Services LEVEL 2

  • Sector: customer service
  • Location: Hayes
  • Salary: 150
  • Level: 2
One World Express INC Ltd – Apprenticeship in Customer Services LEVEL 2

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Looking for a young, bright and driven individual to succeed in a fast paced e-commerce Customer Service team.

We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

 

The target is to ensure excellent service standards and maintain high customer satisfaction.

 

Responsibilities

 

  • Effectively handling incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive
  • communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

 

Requirements

 

  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritise, and manage time effectively

GCSE or Equivalent Education

Quick learner and to be able to work as part of a team

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