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Personal Banker Apprentice

  • Location: Harrow
  • Salary: 158
  • Level: 2

Personal Banker Apprentice

  • Sector: customer service
  • Location: Harrow
  • Salary: 158
  • Level: 2
Personal Banker Apprentice
Apply Now

State Bank of India (SBI) is the largest commercial bank in India in terms of assets, deposits, profits, branches, customers and employees. The Government of India itself is the largest shareholder of this Fortune 500 company, with 58.60% ownership, and SBI was ranked 152nd in The Forbes list of Global 2000 firms in May 2015.

To assist the branch in meeting its sales objectives by delivering 1st class customer care to existing clients and by the acquisition and retention of new clients by developing and strengthen new client relationships.

Framework and Level: Intermediate Apprenticeship in Customer Service Level 2 QCF

Location: Harrow

Vacancy full description:

  • Delivering superior customer service
  • Promptly handling all calls and emails received
  • Fosters strong customer relations and actively promotes state bank of India UK as the preferred provider of banking services.
  • Assist with cross selling products and services to existing clients through regular telephone and or face to face contact and on-going relationship building.
  • Fosters and maintains a welcoming, professional and service oriented atmosphere within the banking hall.
  • To handle all postal service requests
  • To prepare AML risk matrix and check lists for account opening
  • Responsible for logging and maintenance of postal register.
  • Undertakes any other responsibility as delegated by the Area Branch Manager or so designated senior officer.
     

Pay: £4.50 per hour

Qualifications required: GCSE (or equivalent) ; Maths and English Grade D and above (4-9)

Any important other information:

The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

Self-driven and self-reliant – set aims and targets and leads by example.

Self-assured and confident

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