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Regent Group – IT Support Technician Level 3

  • Location: Harrow
  • Salary: 10500
  • Level: 3
07/12/2018 Uxbridge college Harrow HA2 7HD

Regent Group – IT Support Technician Level 3

  • Sector: i t telecoms
  • Location: Harrow
  • Salary: 10500
  • Level: 3
Regent Group – IT Support Technician Level 3
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Regent Group we have a passion for education; helping learners excel personally, academically and professionally. Established in 2000, and based in north-west London, we are experienced providers delivering quality education from nursery, through tuition services and full-time secondary school, to further and higher education and executive leadership courses.
Regent Group is building a 21st century education model for future world learners. Our vision is to become a leading provider of quality education, enriching the lives of our students and the communities in which they live and work. We pride ourselves on finding the right course for our learners at our own institutions or with an increasingly wide range of partner institutions across the globe.
Whatever the course, our learners will benefit from a personalised study programme tailored to their needs and aspirations, expert academics, state-of-the-art facilities and innovative learning solutions. Our team has years of experience, shares a passion for education and has a strong desire to help learners achieve their full potential.

Regent Group currently has an opportunity for a professional and experienced individual to fill the role of IT Technician. In this position, the successful applicant will be responsible for maintaining the integrity of all computer workstations and will be the main point of contact for all employees who are experiencing computer issues.

Regent Group we have a passion for education; helping learners excel personally, academically and professionally. Established in 2000, and based in north-west London, we are experienced providers delivering quality education from nursery, through tuition services and full-time secondary school, to further and higher education and executive leadership courses.

Regent Group is building a 21st century education model for future world learners. Our vision is to become a leading provider of quality education, enriching the lives of our students and the communities in which they live and work. We pride ourselves on fi­nding the right course for our learners at our own institutions or with an increasingly wide range of partner institutions across the globe.

Whatever the course, our learners will benefi­t from a personalised study programme tailored to their needs and aspirations, expert academics, state-of-the-art facilities and innovative learning solutions. Our team has years of experience, shares a passion for education and has a strong desire to help learners achieve their full potential.

 

Responsibilities:

  • Providing on site first/second level desktop support
  • Diagnosing and solving hardware/software faults
  • Rebuilding and configuring, installation of software and patches for workstations
  • Preparation, validation and upgrades of computer hardware
  • Maintenance and repair of all workstations and peripherals
  • Monitoring and servicing all network printers, photocopiers and other peripherals
  • Creating, executing & documenting tests necessary to ensure the workstation meets performance requirements
  • Providing support documentation, keeping infrastructure registers up to date (IT Asset Register)
  • Maintain a detailed knowledge of hardware/software configuration methodologies, tools and emerging technologies (Microsoft Technologies)
  • Respond to technical issues effectively (raised by phone, email and support ticket). Undertake assignments in a systematic manner.
  • Work closely with Senior Technician who will supervise daily activities.
  • Reports to Head of Information & Technology

 

GCSE (or equivalent) ; Maths and English Grade D (3-9)

 

Personal qualities include; Customer oriented person, Excellent IT Skills, Team work with can do attitude and can communicate effectively.

 

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